Customer Satisfication Video

[deespoohbear]

I don't know if I am even posting this on the correct forum, but here it goes anyway. I have found out that our administration is going to make us view a video on customer satisfication. I don't really have a problem with this, but I do have a problem with the fact that the video is 2 HOURS long!! :eek: I mean, c'mon, how can someone even make a 2 hour video on that subject. Customer satisfication is pretty simple really. The customer is always right. :p At least that is what the head honchos tell us. I don't even watch 2 hour movies at home because I just don't have the time. Since I work 12 hour shifts, I will have to come in on my day off to view this movie. Just what I want to do with my time off. Plus, I doubt if anyone has considered how expensive it is going to be to pay everyone in the facility to view this video. It is mandatory for everyone from housekeeping to nursing. The docs will get out of viewing it (which is too bad because some of them could possibly benefit the most from it!). :D Kind of blows the theory of "we don't have any money for anything extra around here" because of tight budget constraints. Well, duh! I wonder why. I guess the only bright side to this is it will be easy money, probably some of the easiest I have made since I became a nurse! Thanks for letting me vent. I feel much better now. :) :)

[wildtime88]

Originally posted by canoehead

At our hospital the only staff in house after about 3pm on weekends and 11pm weeknights are nurses. So if we have an admit and no clean beds we have to do it ourselves. I don't think it's right, but that is the way it is.

It is only like that because the nursing staff allows it to be that way and they do what they are told to do, right?

[canoehead, BSN, RN]

Actually the nursing staff usually doesn't get caught with non nursing stuff, the sup covers for all depts, plus is the second pair of hands for ER, ICU, OB, so one person saves a bucketload of money by being multitalented. Busy nights though, we can get very backed up and cranky. But then the regular staff takes on more... there is no calling in other depts overnight unless a disaster is declared, literally.

We have had, about every 6 months, the auxillary depts decide unilaterally that nursing will take on another duty that they previously took care of. These duties only take a few minutes, so are hard to protest at the time, but I have said that when they are all added up it gives us a lot more to do. And nursing cannot pass duties back to other depts without a frigging act of congress, so why is it that they just send a memo and it is done?

The buck stops with nurses, that's why. If the patient needs it, then we do it, can't let patients go without a meal tray, or a clean room, or appropriate weekend therapy because of internal hospital politics.

[RNforLongTime]

Where I work, the RN's are assigned minor cleaning duties, such as cleaning the med cart, the counter by the sink, that sort of thing. There is a housekeeper assigned to my floor on day shift but she is only able to do the basics. A few weeks ago, they applied fresh coats of wax on the floors(boy, did that stink!) YOu could see every bit of dust and the dust bunnies!!! How disgusting!

I work night shift and there is a housekeeper that is available to clean beds--but only if it is absolutley necessary. They get kind of angry if we call them and there are other already clean beds on the floor. Well, duh, isn't it your job to clean the beds?

[Mijourney]

Hi. I believe one of the posters asked under another topic if nurses were customers too? Yes, we are even though we are employees. So, my question is what can we do to get administration to realize they're going to have to do a better balancing act when they try to inflict their major concerns on us. It can't be a one-way street.