A New Twist on a Familiar Complaint: Toxic EMPLOYEES

Nurses Relations

Published

We've all complained about toxic workplaces and toxic managers. Now that I've been a manager myself for a while, I realize there is a type of healthcare worker whom I never even knew existed when I was a floor nurse: the toxic employee.

This is the employee who:

1) Believes with all their heart that they are the ONLY COMPETENT WORKER IN THE FACILITY. That means everyone else---including you, their boss---is a blithering idiot.

2) Lets the rest of the staff know this as well, in no uncertain terms.

3) Knows everyone else's job only slightly better than they know their own, and proceeds to "diss" other workers while neglecting their own duties.

4) Goes right over your AND your boss's heads to the 'top dawg' every single time they disagree with anything you say or do.

5) Says one thing to you, then something completely different to the next person. And when you confront them about it, they immediately claim the other person is lying.

6) Tells you, "Oh, I LOVE working here, give me as many shifts as you can" and then whines to your boss that "she's making me work too many hours".:madface:

7) Says, "I would NEVER quit my job here, I love the residents too much" even as they're filling out applications (on company time) for other facilities.

8) Calls off an hour before the beginning of their shift, explaining that their spouse/child/babysitter/grandparent/dog is ill.........then you find out the next day they went to a basketball game.

9) Puts in their two-week notice, then calls off for the rest of their scheduled shifts.

10) Quits at a time when they know staffing is at its tightest. Yet when that blessed day arrives when they finally leave, staff morale goes through the roof, residents breathe a sigh of relief, and the administrators break out the non-alcoholic champagne and sing songs like "Ding-Dong, The Witch Is Dead" and "Thank God and Greyhound She's Gone".

:rolleyes:

Specializes in LTC, assisted living, med-surg, psych.
You know every person will display one of these traits on occasion. It becomes a problem when all or most of them turn up in same person. Unfortunately some of these people are really cunning and stay on a unit for a long time. They do it by kissing all the right butts. I have seen days when the only thing they did all day was play up to various managment persons that wandered though. It is quite nice to have a boss that is smart enough to catch on to them.

That's the funny part of all this. A few weeks after this employee was hired, word started filtering back to me about how she bad-mouthed everyone and lied about all sorts of things; then she bare-faced lied to me about not having spread rumors of increased staffing, when I'd heard it from no fewer than five employees---plus the administrator!---that she had started it. After that, I figured she was lying only when her lips were moving.........it sort of tickled me whenever she'd start in on one of her pious "I don't think about myself, I only think about what's best for the residents" speeches, because I knew she was FOS, and she had no clue whatsoever that I knew that.

In retrospect, I SHOULD have terminated her; it was just that I didn't see how I could justify firing someone just for fomenting rumors and creating crises and bad feelings where there previously were none. She actually was a decent caregiver---it was the non-caregiving tasks that she would blow off---so I let her stay on, although I kept dodging her requests to be promoted to med aide, and that was why she eventually quit. I guess I need to learn how to be more direct, and to say something along the lines of "I'm not training you as a med aide because I can't trust you as far as I could throw you" in a diplomatic fashion.:(

TazziRN, I have also seen that happen, Employers accept the date of resignation as the final work date. Lets face it if we have a working nurse causing as much trouble as some do, can you imagine the damage that can be done in two to three weeks of terminal time.? A lot. I don't think that the money paid to them to work is worth the headache or trouble to not have them in the building.-- pay them to leave--:)

Specializes in Oncology/Haemetology/HIV.
she ended her tirade by telling me"if you repeat this to anyone , i will just deny i said it and your lying".

i got put on prednisone for treating uc, after my father died. once my ud found out, she was on my tuchis about how that affects people psychiatrically. one day, she said that she wanted to call my md and have him verify that i was "okay" to work while on it. and then she said the exact statement above .

mind you, i had no disciplinary actions during that time, missed no undue work hours, had none of the crying jags that other employees (buds of hers) had over social issues, and no problems with my work. and this issue did not even come up until she became aware of the pred use - i had used pred before on her watch with her not even noticing.

It's too bad all of the toxic employees and managers can't be isolated to only work in their own hospitals--then send all the toxic patients and family members there so no one has to put up with them.

Specializes in Utilization Management.
I guess I need to learn how to be more direct, and to say something along the lines of "I'm not training you as a med aide because I can't trust you as far as I could throw you" in a diplomatic fashion.:(

There's a diplomatic way to say that? :lol2: Who knew?

Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
We've all complained about toxic workplaces and toxic managers. Now that I've been a manager myself for a while, I realize there is a type of healthcare worker whom I never even knew existed when I was a floor nurse: the toxic employee.

This is the employee who:

1) Believes with all their heart that they are the ONLY COMPETENT WORKER IN THE FACILITY. That means everyone else---including you, their boss---is a blithering idiot.

2) Lets the rest of the staff know this as well, in no uncertain terms.

3) Knows everyone else's job only slightly better than they know their own, and proceeds to "diss" other workers while neglecting their own duties.

4) Goes right over your AND your boss's heads to the 'top dawg' every single time they disagree with anything you say or do.

5) Says one thing to you, then something completely different to the next person. And when you confront them about it, they immediately claim the other person is lying.

6) Tells you, "Oh, I LOVE working here, give me as many shifts as you can" and then whines to your boss that "she's making me work too many hours".:madface:

7) Says, "I would NEVER quit my job here, I love the residents too much" even as they're filling out applications (on company time) for other facilities.

8) Calls off an hour before the beginning of their shift, explaining that their spouse/child/babysitter/grandparent/dog is ill.........then you find out the next day they went to a basketball game.

9) Puts in their two-week notice, then calls off for the rest of their scheduled shifts.

10) Quits at a time when they know staffing is at its tightest. Yet when that blessed day arrives when they finally leave, staff morale goes through the roof, residents breathe a sigh of relief, and the administrators break out the non-alcoholic champagne and sing songs like "Ding-Dong, The Witch Is Dead" and "Thank God and Greyhound She's Gone".

:rolleyes:

Ah, yes. A nurse who fits the aforesaid description recently resigned from my place of employment. Once she left, all of the coworkers breathed a colossal sigh of relief. She was so negative, miserable, and loved to do whatever it took to bring everyone down with her.

Being new into lower management I love this post. As a staff nurse, I knew about the "bad folks" in management. It's strange, but those on the staff who complained the most about the administration are the ones who seem to have "issues" themselves. One nurse actually refused an assignment one night when I was off, and the relief charge nurse that was on-coming made the off-going charge nurse change her assignment. That was wrong!

Guess there are good and bad on both sides.

Specializes in Ortho, Med surg and L&D.
We've all complained about toxic workplaces and toxic managers. Now that I've been a manager myself for a while, I realize there is a type of healthcare worker whom I never even knew existed when I was a floor nurse: the toxic employee.

This is the employee who:

...

:rolleyes:

The employee who makes others suspect a personality disorder! Yikes, not fun to be around and "no one" can be happy around them. Almost like living in a stuck record of a psych rotation inpatient. Except personality disordered co-workers cannot be treated with counsel nor meds!!

Sad thing is, they can usually "fake" it through an interview, unless your "gut" tells you, (which takes some time around them to get the feeling).

Good luck!

Gen

Specializes in Tele m/s, new to ED.

Always a joy to watch, and or listen to, someone lean against the water cooler for half an hour, and describe how lazy, or unattentive a particular nurse is. Granted, the other nurse may well be "toxic", but what about the instigator? In all my jobs, dominated by male or female, I've yet to find a group larger than 3-4 that can not find fault in the others. My MO is to punch in, work, go home in one piece. And I'm sure there is someone I work with that doesn't like that either.

Specializes in Rodeo Nursing (Neuro).

In retrospect, I SHOULD have terminated her; it was just that I didn't see how I could justify firing someone just for fomenting rumors and creating crises and bad feelings where there previously were none. She actually was a decent caregiver---it was the non-caregiving tasks that she would blow off---so I let her stay on, although I kept dodging her requests to be promoted to med aide, and that was why she eventually quit. I guess I need to learn how to be more direct, and to say something along the lines of "I'm not training you as a med aide because I can't trust you as far as I could throw you" in a diplomatic fashion.:(

You said a mouthful, there, Babe! Back in my carpenter days, when we ran a crew, my dad always said it only takes one guy to screw up a whole crew. It was true, then, and it's true in nursing.

My facility is partly unionized--nurses are non-union, but a lot of the support staff are union. I've talked to enough people in management to know it's very difficult to can a union employee. Too difficult, IMHO, and when I was union, I often felt that all the union did for me was allow me to do my work and someone else's, too. That's still true--the other night, I asked an aide who was sitting at the nurse's station (at the end of her shift, having worked hard all evening) to do a simple little task while I was running my butt off. Another aide, sitting on his butt at the start of his shift, with no intention of moving more than he could avoid, chimes in "Oh, you're a nurse--you're allowed to do that." Fortunately, I was speechless, because if I had spoken, I'd have been up for disciplinary action.

I like and respect my NM, and I understand her problem, but this aide is going to be a cancer on the unit as long as he's there. I'm actually considering refusing him next time he's assigned to me--I don't like having someone like that under my license. On the other hand, I'm reluctant to undertake doing primary nursing on 5-6 pts, too. Even the little he does is less for me to deal with, and I'm usually busy even with a really good aide.

But, like I said, I've spoken to enough people in management to understand your dilemma.

Specializes in cardiac med-surg.
It's too bad all of the toxic employees and managers can't be isolated to only work in their own hospitals--then send all the toxic patients and family members there so no one has to put up with them.

oooh

i love it:monkeydance:

I've talked to enough people in management to know it's very difficult to can a union employee. Too difficult, IMHO, and when I was union, I often felt that all the union did for me was allow me to do my work and someone else's, too.

I take the other view. Yes, it can be hard to can a union employee, but it makes it hard to unfairly can one too. I was involved in an incident years ago and was falsely accused of something, and I later found out that HR was so sure I was guilty that they had termination papers made out in my file, ready for signatures. Someone forgot to remove them.

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