Just Venting: PCA with an Attitude!
- 3Jul 7, '09 by Dottie, RNOkay, I'm just venting...not trying to cause trouble, judge or bash all PCA's (or CNA's) because not all of them are like the one I experienced over the weekend. Just wanted to vent and get this off my chest, that's all.
My son was admitted to the hospital this past Saturday (with bleeding complications from his tonsillectomy). He stayed in the pediatric surgical unit in case he had to go back to the OR for cauterization. (Thank God he did not have to go back to the OR!) The nurses who took care of him were awesome, so no complaint there. But the PCA who came in the next morning and wheeled him out when he was D/C was a real drag! Right away I picked up on her negative attitude from the time she came in just after 7 a.m. to take his vitals, and then brought him breakfast. No smile at all, didn't say hello (I told her good morning, and she barely said it back...like it hurt her to say it) and when I asked her a question, it was always a short, snappy answer. And when it came down to escorting us out, we waited about a minute outside while my hubby brought the car around, and she didn't even look at me or say one word! I'm not taking this personal, but geez, shouldn't someone who is in healthcare be a little more friendly??? Especially when it comes to working with children. I'm sure she was probably having a bad day (even though she was like that from the very beginning of her shift)...maybe? I know PCA's work hard...but she shouldn't be taking it out on us. I didn't expect her to be bubbly, but at least a little smile wouldn't have hurt. She just made me uncomfortable...:icon_roll
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- 12Jul 7, '09 by IndyI'd say give her a break. If she didn't go out of her way to be unsafe or plain mean, maybe she's just having a bad day. You don't know what was going through her mind. She could have been overworked, her dog might have died, any number of things could make someone not feel like being perky and/or friendly.
- 6Jul 7, '09 by anonymurseJust to play devil's advocate: remember this episode after you start working and you have a million things to do at once and some relative takes issue that she's not the center of your attention. And if that's not enough, maybe someone aspiring to climb the corporate ladder will eat up even more of your time by lecturing you on rendering customer service with a smile.
- 7Jul 7, '09 by PostOpPrincessThere is no excuse for anyone to go out of their way to be rude. That's not about her job, that's just her basic disposition. If she doesn't like being around people, she needs to be doing work independent of the public.
- 5Jul 7, '09 by Batman24I'm glad he got excellent care from the nurses. You should send them a thank you note as well as one to their managers. I can speak from experience that we love that. lol Truly it makes you feel so good when someone takes a minute to say something nice.
You could take issue with the PCA's attitude up with their superior of you see fit. If it bothers you that much do it. I wish she'd been a little warmer but not everyone in healthcare is. That's just the truth of is and if they did their job in a timely manner and your son suffered no ill effect due to their care I would tend to let it go.
- 6Jul 7, '09 by rwright15A bad day or problems at home are no excuse for this kind of behavior in my opinion. I have found that in my dept, many of the PCAs are resentful of the nurses and get mad or roll their eyes when we ask them to do anything, even tasks within their job description. I have personally heard them bad mouth the RNs among themselves, and say how we can do our own dirty work. There is enough for us to do already with pt care and all the paperwork that comes along with it. I have found very few PCAs who love their job enough to be nice. I wouldn't let it go. I would do as livetolearn said and write a note. Most hospitals strive for excellence, and with the way the economy is, they would have no problem finding a replacement.
- 8Jul 7, '09 by woohDoesn't sound like she "went out of her way to be rude" but rather didn't go out of her way to be nice. Think about it, she's stuck at work the Sunday morning after July 4th. If she got the holiday off to spend with her family, didn't get to bed until late after fireworks. We're all supposed to put the patient first, but come on, we're all human too. And I don't see the hospital administrator thinking that the patients are important enough to bring themselves in on a weekend, much less a holiday weekend.
I recently had a family member in the hospital. I had thought it would make me more sensitive to pt/family complaints. Instead, it's made me realize that what's important really should be getting the patient better. I didn't care who smiled or was all business or even who was kind of mean. I cared that she went from could have died to better than before her admission. The emphasis on "customer service" make me even more angry than it used to. It's a huge mixing up of priorities.
So you didn't get service with a smile. Your kid is better right? Isn't THAT what's most important?
- 5Jul 7, '09 by DalzacQuote from rwright15I remember when I was a tech There was a couple of nurses I just hated working with. When I was a kid my granny told me repeatedly "If u don't like the way things are then get in there and change it." So I went to school to becaome a nurse so I would not treat anyone else, CNA's bad.A bad day or problems at home are no excuse for this kind of behavior in my opinion. I have found that in my dept, many of the PCAs are resentful of the nurses and get mad or roll their eyes when we ask them to do anything, even tasks within their job description. I have personally heard them bad mouth the RNs among themselves, and say how we can do our own dirty work. There is enough for us to do already with pt care and all the paperwork that comes along with it. I have found very few PCAs who love their job enough to be nice. I wouldn't let it go. I would do as livetolearn said and write a note. Most hospitals strive for excellence, and with the way the economy is, they would have no problem finding a replacement.
I still do the same thing even today