Quote from GLORIAmunchkin72
That would be considered an audacity. We are expected to take the 'beatings' (it's a given- no matter whose fault it is) from our customers, in other words, the people who pay our bills.
Healthcare facilities are for patient care
. Healthcare facilities are not designed for customer service
, regardless of what hospital administrators want the public to believe. Before anyone jumps down my throat, I'll illustrate the crucial difference between patient care and customer service. Keep reading to see my point.
The chef at the Hilton will provide excellent customer service by preparing a juicy steak and baked potato covered with several pats of artery-clogging butter for the patient with coronary artery disease. The pastry chef will go out of his way to display excellent customer service by baking an entire sugar-laden red velvet cake for the noncompliant diabetic patient. The bellhop at the Ritz-Carlton will provide excellent customer service by escorting the COPD patient to a lush patio where smoking is allowed.
As long as customers are paying for the services to be rendered, employees in the hotel, hospitality, and tourism industry will do these things for the sake of great customer service. After all, they want the 'paying customer' to return someday. However, healthcare workers should not have to put up with these butt-kissing behaviors. Healthcare facilities are evolving into Burger King fast food joints, where the 'customers' can have it their way.