Good morning everyone. Need some input. We are starting a committee at our hospital.......nurses only..........for dealing with rude doctors and the way they treat us.............which isn't professional. The committee will be formed with nurses on different floors and shifts. We had a problem with a doctor a couple weeks ago who was very rude and said he was "punishing the nurses", and said it in front of a family member of a patient. Can you believe this??? Went to the head honcho that is responsible for the doctors and told him what had happened. He about fell off his chair when we told him what had happened. It was his suggestion that we form this committee. As you all know, we all have to work as a team, INCLUDING the doctors. We decided not to write up incident reports, as they usually go by the wayside. Our director was in full agreement of what we are going to do.
My question is, do any of you have a committee for dealing with rude doctors? If so, please let me know what you have done and how it is going.
thanking you in advance
Actually, I think a committee to work on an formal institutional policy concerning 'rudeness' (read, unprofessional behavior) is a good idea because it will give you formal avenues for redress if the situation warrants it. Make a policy and make it stick - it is a way to be 'professionally' assertive. And, to be honest, whenever I encounter someone inclined that way (if I am face to face with them), I find that a big smile, a 'Thank you, sir (or madam, because I think I've met a few of those, too)' generally gets my message across. Often they are aware enough to realize that I am 'taking the mickey out of them' as they say so well in Britain! If I am cut short on the telephone, I always enter in the progress notes TO: Dr 'Rude', then the unclarified or incomplete order, then an explanation of why the order is unclear (ie:telephone conversation cut short, repeated attempts to contact physician failed). They, and their colleagues who read the progress notes, soon get the idea.
Last edit by Repat on Aug 25, '03