So today I get a phone call from my manager about some complaints a patient's family member made against me to Patient Relations. The granddaughter of the patient accused me of not performing an assessment of her grandmother's lungs, attempting to over medicate her grandmother, not following the physicians instructions and God only knows what else. According to my manager the granddaughter had seven pages of documentation against me. I was furious. Of course I assessed the patient's lungs! That's ridiculous. I did explain to my manager that we were ridiculously busy and that I'd started my assessment only to be interrupted several times to attend to other pressing matters (i.e., a patient who claimed to have been sitting in wet sheets for two hours, a new admission, and it seemed that every single patient needed something to eat and needed to be toileted RIGHT NOW). I did medicate the patient for pain as she was post op for a knee replacement and every time I had to leave the patient I apologized and told them I would be back just as soon as I could. I did get back a short while later and finish the assessment (which the granddaughter was not in the room for because she was out in the hallway on the phone) and the patient then complained that she felt like her blood sugar was low. I assured her that the pct was coming around to do accuchecks and asked her if she had eaten anything since surgery. She had had some jello so I asked her if she would like some soup. She said she would so I made it for her and brought it in for her. I told this to my manager and she went in to this long lecture about walking rounds (which I do) and I knew it would do no good to tell her that basically I got slammed and that I did the best I could because she doesn't care about that. I also told my manager that I didn't know when the granddaughter could have written those seven pages because she was basically asleep most of the night when I checked on the patient. Neither the granddaughter nor the patient ever voiced any concerns to me or ask to talk to my team leader or night manager and in fact both voiced sympathy over how busy I was and how they hoped I would get a minute to sit down before too long. I know that there was definitely a personality conflict between myself and the granddaughter, who is also a nurse and who did not listen to me other than to twist my words later on to my manager, and my manager seemed to understand a little. I'm just SO ANGRY at this woman. As a fellow nurse, she should have come to me if she had concerns. I know that I would. I feel like she's just trying to make trouble for me and I don't know what I can do about it because it's essentially my word against hers, but we all know that managers and Patient Relations people are all politicians and rarely side with the nurse when there's revenue at stake. Any advice from those with more experience in these matters?