Quote from Blackcat99
I heard that if that patient doesn't like a nurse that they will get rid of the nurse. I was told that they can't find any nurses to stay working on that wing because the patient is so obnoxious and demanding. Apparently, this patient didn't like this nurse and reported her to the bigwigs.
Warning * Warning * Warning*
Anyone ever teach you all how Chinese telephone works? Just a caution that everything that gets passed thru your coworkers is not necessarily the truth. There have also been times that I have had to fire the "nicest" nurse but for other justifiable reasons - such as attendance, or consistently dangerous practice or the inability to document despite repeated attempts at education (resulting in dangerous med errors)
Now, with that said, there really are some very difficult residents. As my very first boss taught me, "Kill them with kindness". All interactions should be friendly but to the point. Ask a witness to join you if you truly worry about stories being twisted. And, last but not least, document, document, document.