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Oye...where to begin. We have the exact same problems. At first I though it was nursing not doing our jobs, but it seems like each and every time you order or reorder a med, you need to make at least 2 calls to make sure you get it. We've fine tuned our reordering and ordering process where we are doing our part of ordering the meds correctly. I'm not sure what the problem is for them? Short staffing, budget cuts? Apparently this is a company wide problem, since I don't think the OP and I are in the same areas?
Forget about anything stat or ordered on the weekend too. The delivery drivers all seem to be from another company too and are just as puzzled as we are...
omnicare is our house pharm and what gripes me is that they say they don't do refills on the weekends...i am a weekend nurse and if the meds are not there for whatever reason (and this is a problem) then i wont have them at all sat or sun...this includes pain medications...which really puts me in a foul mood....
The chain is in 47 or 48 states.I've seen stories on CNN about them and medicare fraud.We are a county run facility and we had to go with the lowest bidder.The DON is hoping to get rid of them when the current contract is up but with the state the economy is in we doubt she'll be successful. Just recently they changed the labels.I'm good with that-they have high lighted the pertinent info,the name of the med is larger.However when the first boxes came through they had put the labels on in-correctly.Instead of starting to apply them from the top and going around the side they started applying them from the side first which meant when you looked down into the drawer at the top of the box you saw nothing that told you anything about the box of meds.Talk about stooopid! The names of the med,the resident and the RX number were all on the side of the box and the boxes open on the top..Guess what our DON said when I took a box to the office? "Good-this will make some of your co-workers actually read the label" Talk about insulting....Anyway-coincidentally our pharmacy consultant came in later that day-I showed him the problem and it was fixed by the next day.
ktwlpn, LPN
3,844 Posts