Omnicare Pharmacy-discuss

In my experience we have a big problem getting meds delivered in a timely fashion.You all know that if we don't have a med available (even if it is something as simple as a multivit) the DOH wants us to document and make every reasonable effort to obtain the med. We have to inform the doc if a med is missed,fill out a pharmacy occurrence report yada yada yada....And we are prohibited from "borrowing" a med from another resident. What happens to us frequently is we'll fax labels well before the cut off time for same day delivery but then 2 days later get a written notice that the fax was illegible...HELLO? 2 days later? You are now probably out of some meds.Shouldn't someone be picking up the phone each and every time a fax is received that transmitted poorly and notify the sender? Then there are the times we get a notice stating "our records show this order was d/c'd on this date " and we look in the chart and no order was written on or around the date they cite. ow does that happen? Or-we don't receive a med that we have called them several times for-then we end up with NINE BOXES of the med....Then other times we can not get a refill because "our records show this med was ordered too soon" How does THAT happen? I remeber working in a facilty years ago in which pharmacy staff came in on a monthly basis and switched out the med carts-we were not responsible for routinely ordering refills.That system worked out well-I don't remeber ever having these problems.Omnicare is almost self serve-we have to peel and stick re-order labels on a sheet to fax...On top of our mega med pass....whoopee...