Sometimes I wonder, when listening to the conversations and ranking (Hospital vs ltc, ICU vs medsurg, rn vs lpn, bsn vs adn etc) - um, what about the patients? Another pet peeve that I am developing is this focus on 'customer service'. When I interviewed for the job I got I was not asked a single nursing related question. I was asked for a customer service example. I think that people should be treated well because they are human beings and therefore deserve to be treated with respect, NOT because they are giving me money (are 'customers') Does this mean if I am not at the receiving end of a financial transaction I should not treat them well? If we are only to treat people well because they are giving us money, there is a new level of hell. Why is it becoming defined as a primarily financial/business question? Grr.