How do you deal with them? I'm talking about the families that take shifts and are on the floor all day and evening. Each shift wants to talk with you, complain to you and assess Mom and create complaints. They suck up HOURS of valuable nursing time, often with repeating the same things. It's SO frustrating. Mom never complains of Angina until the family convinces her that she is having it. Mom doesn't want ice cream until they wake her up and tell her she does. They TIME the call lights. In addition to the talks they wish to have about Mom, they are there so often, they think they are one of the gang and wish to just have general chit chat!
Our difficult family is on a hall with FORTY ONE other patients and one nurse. That 40 minutes of specific attention can result in a a huge back log on med pass. And MOM. IS. FINE. She never "needs" nitro except when her children decides she does, and her VS are always WNL.
So, what's the solution?