I am always told/hearing that we have to provide good customer service/service excellence to our patients/clients BECAUSE they have other choices as far as hospitals go.
But honestly, if Hospital A fills up, it's not like hospital B is not going to take the leftover patients.
Why is there "competition" between hospitals? One would think there would be a bed waiting whereever one wanted to go -- or not, and that clients/patients would just have to go where their doctors assigned them?
I mean -- we are in a large city and we have only so many hospitals anyway. It's not like our so-called "healthcare consumers" have all that many choices.
Why all this brou-ha ha about having to "please" all of these patients like they're discriminating customers? I mean -- it's not a retail chain.
I just don't get it. People should be happy to go anywhere and get decent healthcare from good doctors, in a clean facility. This is all I have EVER expected as a patient in a hospital myself. Just clean surroundings and safe care. I've never needed to be waited on, coddled, or "pleased." I"ve expected to live, and get out healthy. That's about all.
Our hospital wants to be the BEST - well, how about allowing that hospital on the other side of town to be excellent and the BEST as well? What's wrong with allowing all hospitals to provide good decent care and let it go at that?
Don't know what i'm trying to say -- but this customer service emphasis just doesn't JIVE with what a hospital is supposed to be and do.