If I see an RN going out of his/her way to help a family member of mine, even if he or she sees it as just part of the job, I always say "thank you." There's a difference between genuine appreciation and "flattery."
IMHO, had I written this piece, I would've focused on examples where my loved one received compassionate AND competent care at the hands of RNs.
Done differently, the article could have been used to educate the general public about what nurses do and the pressures they face every day. If you have a limited opportunity to get a point across, why waste it complaining about one individual?