We had a meeting today with a group of administrators and nurses from all the intensive care areas. Administration wants us to increase the length of our visiting hours. Previously in the CCU we did have open visiting hours and found it to be too disruptive to patient care and the patients just were not getting the rest they needed. Around 2 years ago they gave in and we again had well defined visiting hours.
This time around, the hospital is in a big push to become one of the best hospitals in the country. (dont ask) Putting alot of pressure on the staff at all levels to be more consumer friendly.
to the point where they are scripting how to answer the phone, and at that people just hang up on us.
Although they have not yet come out and said so for fact, the situation is we either come up with a plan or they will institute 24/7 open hours with the exception of when we do change of shift report.
Currently our visiting hours are...10 to 10:30, 1 to 1:30, 5 to 5:30 and 9 to 9:30. although we are very very free with letting folks in when not much is going on.
Can anyone tell me what the trend is in their facility and what has worked and has not.