Ok, so last night was probably *one* of the worst nights I've ever had working. Not because my patients were totally sick (one fresh post-op thoracotomy w/ R upper lobectomy; 2 fresh from the cath lab, one with a new pacer and one cath; 1 VERY confused little lady in restraints; and lastly one little lady who, God love her, didn't ask for a thing all night) but mostly my night was hell because of one patient's family members. It must have been something in the air last night, because I wasn't the only nurse dealing with irrate family members.
Now, here is the thing. I understand that the patients on our floor are for the most part pretty sick. I understand that their familes are concerned/stressed/worried..whatever the case may be. But what really burns me is when you are really, sincerely trying to help their family member and being as comforting and empathetic as you can be, not only to the patient but to their family too, and they just treat you like some piece of crap. I'm a pretty easy going person and I'm easy to get along with. I have that attitude of wanting everyone to like me, including those I don't know, and I really try to be polite and kind to everyone I meet, at work or otherwise. I just don't get people sometimes! Here we are, literally breaking our backs to help their family members and they're screaming at us like we're totally stupid. Yelling and whinning because the room "smells funny"...Well ok ma'am, let me get right on that, I'll just ignore my pt down the hallway who just ripped their IV, Foley, and chest tube out..It's ok! :angryfire
Whew...ok, I'm done now! Thanks for listening! :chuckle