restructuring the hospital into the Hilton

MedSurgeNewbie · Feb 24, 2008

Isnt it funny, theese are all great things but wouldnt a great staff to patient ratio be better, not to mention cheaper? Funny when we have low staff to patient ratio even on the older unrenovated units we have great Press-Ganey scores - humm

Bugaloo · Feb 24, 2008

So, Administration came up with the wonderful idea to improve customer service at my hospital in a multi-phase system. Among the great things our already burnt out nursing staff can look forward to is 24 hour visitation, Starbucks coffee drink carts going room to room, waiting rooms remodeled with Ethan Allen furnature, massages, valet parking, 24 hour room service, wifi internet service, Flatscreen tvs, Ipods, DVD and a blockbuster video store. The list goes on and on, but you get my point. In a nutshell, my hospital is going to become the hilton of hospitals!!!
:angryfire

OMG!!! That is crazy!!! Hey! I have an idea! What if they took all the money they are spending to make your hospital a Hilton and directed it towards the staffing budget? What a novel concept!

I feel sorry for you. There is no need for 24 hour visitation. It is a hospital and the patients need their rest. Now, you will not only cater to the patients, but you will cater to their visitors as well. Admin. will see to that. I would run, not walk, away from that place NOW!

abbaking · Feb 24, 2008

I want to add that the hospital I work for is committed to seeing this restructuring phase through to the end. All in all $25 million in making the hospital the grand hilton. I told a coworker of mine that rather than investing in the luxury hotel concept, if they invested that much money into updating our medical equipment (some Tele monitors are 27 years old), safe staffing, and unit budgets - there would be no need for all these hotel-like plans. If we had the peoples, equipment, and financial resources invested in REAL nursing care, there would be enough time to go the extra mile and give a back rub.

A side note - with the nursing shortage as bad as it currently is and administrations never-ending quest to be #1, the future of healthcare (in general) looks bleak. They had better start teaching nursing care in middle and high schools , cause by the looks of things, what we know as a hospital will be non-existant - NO NURSES!!! :cry:

caliotter3 · Feb 24, 2008

I also feel sorry for you. This is a waste of money and an asinine idea. People come to the hospital expecting to see their loved ones receiving top notch nursing and medical care. They go to Starbucks for Starbucks coffee. I, too, would urge you to find an employer that shows more regard for their patients. There are many patients who are in great need of care but can not get it for various reasons, or are on medicaid and get bare minimum. Go to an employer that shows true concern for this category of patient. You will feel more fulfilled.

UM Review RN, ASN, RN · Feb 24, 2008

They're listening to the patients. Patients assume that they will get great care by the nurses, because they know absolutely nothing about keeping themselves alive, so they wig out about how long it took to answer the call light. It's something they feel they know about.

Never mind that their perception has been altered by pain or anesthesia meds or illness, the patient's perception is the reality.

Along with the rest of you, I have to question the wisdom of using the patient's/family's perception of "good care." After all, how many patients do you know who came back to tell P-G that "I Coded and the nurses were there in less than 60 seconds"?

Katnip, RN · Feb 24, 2008

It boggles my mind that these things are so expensive, and one way or another, a lot of it gets passed on to the patients and their insurance companies. No wonder healthcare costs so much.

UM Review RN, ASN, RN · Feb 24, 2008

bottom line: the reality of good nursing care vs. the patient's perception of good nursing care diverge at the point where the patient’s comfort is compromised.

ShayRN · Feb 24, 2008

There is no need for 24 hour visitation. It is a hospital and the patients need their rest. Now, you will not only cater to the patients, but you will cater to their visitors as well. Admin. will see to that. I would run, not walk, away from that place NOW!

I work at an inpatient Hospice unit with 24 hour visitation and we provide cots to the visitors, along with pillows, blankets, etc. Believe it or not, it really works. When people see for themselves that their loved ones are getting taken care of properly it really eases their minds. Also, patients tend to be CALMER and LESS needy with their children and spouses there with them. I know you all have an example of grandma getting needy the minute Jr walks in the door, I have as well. But overall, patients want their loved ones with them. What is really nice is most times the families will get the patients water, extra blankets (we tell them to help themselves in the linen cupboards,) etc.. and it cuts down on a lot of the call bells. Are their families that suck up a lot of your energy? OFCOURSE, but the ones who are truely loving and helpful far outweigh those PIA's. Even with the added stress having a dying loved one, it just works. That is my :twocents: , with a bit of experience in the matter.

caliotter3 · Feb 24, 2008

I work at an inpatient Hospice unit with 24 hour visitation and we provide cots to the visitors, along with pillows, blankets, etc. Believe it or not, it really works. When people see for themselves that their loved ones are getting taken care of properly it really eases their minds. Also, patients tend to be CALMER and LESS needy with their children and spouses there with them. I know you all have an example of grandma getting needy the minute Jr walks in the door, I have as well. But overall, patients want their loved ones with them. What is really nice is most times the families will get the patients water, extra blankets (we tell them to help themselves in the linen cupboards,) etc.. and it cuts down on a lot of the call bells. Are their families that suck up a lot of your energy? OFCOURSE, but the ones who are truely loving and helpful far outweigh those PIA's. Even with the added stress having a dying loved one, it just works. That is my , with a bit of experience in the matter.

There is a big difference between an inpatient hospice unit and a regular hospital unit. In the hospital, patient visitors at all hours get in the way and cause unneeded time and effort spent away from the patient to tend to their needs, be they what they may, rather than to the needs of the patient. Most hospitals don't have the staffing levels to properly accommodate both the patient and an entourage.

Bugaloo · Feb 24, 2008

There is a big difference between an inpatient hospice unit and a regular hospital unit. In the hospital, patient visitors at all hours get in the way and cause unneeded time and effort spent away from the patient to tend to their needs, be they what they may, rather than to the needs of the patient. Most hospitals don't have the staffing levels to properly accommodate both the patient and an entourage.

I agree. As I posted previously, on a regular hospital unit, if they are in for an ingrown toenail, they do not need an entourage. On the other hand, if something is doing poorly or dying, the family is welcome to stay and we treat them nicely.

EmmaG, RN · Feb 24, 2008

So, Administration came up with the wonderful idea to improve customer service at my hospital in a multi-phase system. Among the great things our already burnt out nursing staff can look forward to is 24 hour visitation, Starbucks coffee drink carts going room to room, waiting rooms remodeled with Ethan Allen furnature, massages, valet parking, 24 hour room service, wifi internet service, Flatscreen tvs, Ipods, DVD and a blockbuster video store. The list goes on and on, but you get my point. In a nutshell, my hospital is going to become the hilton of hospitals!!!
:angryfire

Oh good LORD.

I hope at least the staff get free massage txs.