Precepting the Preceptor
Very few institutions expend the resources to teach their preceptors how to precept. Here are some of the things I've learned.If you believe everything you read on allnurses, preceptors, by and large, are awful people put on earth to torment new grads. Since I genuinely believe that most preceptors honestly try to do the very best they can (however reluctant they might have been to take on the task) Iím concluding that it is their precepting abilities, not their intentions that are lacking. The awful truth is that very few hospitals put a genuine effort into precepting the preceptor, mentoring the mentor or teaching the teachers to teach. Most of us are just pointed in the direction of the new employee with vague instructions to ďorient them.Ē Here is a bit of what Iíve learned in my many years as a preceptor.
Itís not just about teaching the new grad how to put in a Foley, drop an NG or violate a vein. We also have the responsibility to teach them to be good employees and good colleagues. Most new nurses have never held a real job before -- with apologies to those of you for whom nursing is a second career. I was a waitress, cook, bartender, maid, wedding photographer, lab assistant and tutor to work my way through college, but nursing was my first real job. I needed to learn the importance of staff meetings and the proper way to dress for one, teamwork and about taking on additional responsibilities such as Policy and Procedure Committee or Nursing Grand Rounds. Thatís part of what we as preceptors need to impart. A new nurse who hasnít witnessed good teamwork will have a tough time being a good team player and one who hasnít been shown professionalism may conclude that it isnít important.
Part of being a good preceptor is socializing your orientee to your unit. That doesnít mean you become their instant best friend. After youíve been out drinking until dawn with someone, itís pretty hard to tell them that their organizational skills are lacking or their sterile technique is absent. But itís important to introduce your orientee around. One of my former preceptors made the point that part of my orientation was learning to order lunch from the local take-out. At another hospital I learned that failure to mark a holiday or a co-workerís birthday with a potluck was inexcusable. Your unit may never order take-out or have a potluck, but you catch my drift.
Be present. A new graduate shouldnít have to hunt you down when they have a question -- you should be close enough to anticipate most questions and immediately address the others. So no taking two hour lunch breaks because ďsomeone else is doing the work.Ē Youíre not going to know that Suzy is sticking urine samples in the lunch refrigerator until after someone ELSE finds them if youíre not paying attention. Or that Hortense is using clean gloves for sterile procedures because you forgot to show her the sterile gloves. I once witnessed a sentinel event from a distance of about 12 feet. All of the preceptors had gone to lunch together leaving six orientees alone with six fresh from the OR CABG patients. I was one of the orientees, switching jobs after a cross country move. I tried my best but I couldnít orient five new grads at once (nor was it my responsibility) and a patient died. That death still haunts me -- I hope it haunts those six preceptors as well.
Check their meds. Even a new graduate with the best of intentions and the most photographic memory can sometimes confuse digoxin and diltiazem -- and sometimes with fatal results. As a preceptor, you should know exactly what theyíre giving, when and to which patient. I got involved in something else one time and my orientee marched into a patient room and gave the 60 units of NPH insulin intended for the patient in room 2A to the patient in 2B. (Few mistakes are fatal if you own up to them right away and immediately set about mitigating the damage. But it did screw up the patientís day and the orienteeís month.)
Teach to the best of your ability in the manner that your orientee learns best. One of my orientees could only seem to learn by getting her hands on. Showing her how to change a ventricular assist device dressing didnít seem to make an impact, but standing at her shoulder and talking her through it just once made her a pro. Another orientee was scared to death to touch a patient unless we first went over the procedure step by step with the written procedure in hand. Standing at Matildaís shoulder talking her through the procedure wouldnít have helped Matilda to learn unless sheíd first read through the procedure, and Greta couldnít conceptualize the procedure by reading it without doing it.
If you find that you cannot teach your orientee in the way they best learn, perhaps itís time to let someone else give it a try. I tried and tried to explain how to do pacemaker checks to Amanda -- she became frustrated and convinced she was stupid, and I became frustrated and convinced I didnít know my stuff. I asked Stella if SHE could explain it so Amanda could understand it -- and she could. She used slightly different vocabulary and analogies and Amanda got it the first time. That said, Iíve also found that if you find you canít explain something to your orientee clearly enough that they can grasp it, it usually means you donít understand it as thoroughly as you thought you did.
And keep in mind that as youíre teaching your orientee how to be a successful nurse, youíre also learning something from them -- or at least you should be. I learned to communicate with developmentally delayed adults from a new nurse who had been a home health aide. Ed had been a sound technician before becoming a nurse, and taught me a lot about dopplers. Iza had gone to nursing school in the Philippines and during the months that she was my orientee she perfected my bed-making skills, showed me better ways to arrange linen and proved to me that even confused patients can be left neat and tidy at the end of your shift. (And if sheíd been just a little slower to learn, making her orientation last a little longer, she could have taught me how she did that!) If youíre not learning something from each person you precept, youíre not doing it right.
Iím sure there are things Iím forgetting to mention here, so Iíll welcome tips from all of you to help me become a better preceptor.Last edit by Joe V on Apr 4, '11 : Reason: formatting for easier reading
Ruby Vee has '38' year(s) of experience and specializes in 'ICU/CCU'. From 'the Midwest'; Joined Jun '02; Posts: 8,608; Likes: 31,115.1Feb 11, '11 by UserGVery well put. I hope the NPH insulin preceptee is doing okay. That kind of thing can shake a new grad pretty badly.
I'm not precepting anyone yet, but I'm planning to get started in the next year. I'll keep a link to this article before I get my first new grad.4Feb 16, '11 by jhntshI wish I read this a year ago. I was preceptored a year ago in a large teaching hospital and my experience was horrendous. During a night shift I broke down crying from the pressure of my preceptor and her 'friends' that felt I was incompetent. I am a mature student and they were all very young people. My learning style was quite different from her teaching style. I completed my stint in the department, got a job with the institution and still see my preceptor sometimes. I still clam up when I see my former preceptor and become very nervous. I am still trying to overcome the negative things I was told by my preceptor BUT I AM getting there.7Feb 16, '11 by learner1108I would like to add some advice to the excellent advice given by Ruby Vee. I use "she" in this advice writing, but I think it would be the same for guys. I am female. If some of the advice needs to be adjusted, perhaps someone else can write about that.
Act responsibly like you would for a patient. Monitor her, give her help when needed, give her encouragement. You may not be a teacher, but you are a nurse and you know how to care excellently for patients in need.
Act toward the new nurse like you would a treasure. Smile, give her thumbs up, do anything to show her you are proud of her. Find things to be proud of, even if it is just using the phone to call the doctor from a written script.Last edit by learner1108 on Feb 16, '11 : Reason: To make this post more positive with positive remarks.0Feb 16, '11 by nbrightrnThis was a very insightful article. I have been fortunate enough to be hired by a teaching hospital with a program to precept the preceptors, or coaches as they are now referred to. My coach is a great nurse, good teacher and good role model. She has introduced me around and that has made me feel at home on the unit.
I have felt rather inept when performing some procedures for the first time after watching the "coach" do them. I blundered through them and kept forgetting the steps. After reading your article, I realize that I am a hands on person. I remember more when I do rather than when I watch. I do like to read about the procedure as well as it locks in my hands on learning.
Thanks for sharing your experience.0Feb 17, '11 by AnnewrI recall the saying, "Nurses eat their young". To the newbies, don't allow it. To the preceptors, don't do it! Remember your communication skills, try to diplomatically resolve situations with your preceptor. If that doesn't work, you can always, after some self-examination, request a new preceptor. Gossiping about the experienced nurses will only make things worse. Constructive conversation with your manager is much more effective. I eventually became friends with the nurse who tried to "eat" me. Great technical nurse, not a "people" person. Excellent article.