Big favor to ask for anyone who replies. I'm a RN student and I'm looking for a job at our local hospital. I got a call not long ago and they wanted me to do a preliminary screening first over the phone. I did this and she asked why do I want to work there, what is your idea of excellent customer service. Well needless to say I did not get the job. Today I got another call for a similar position and I now have another screening this coming Monday. I really, really want this job. They must like my resume b/c they called me twice. So my question to all u lovely fantastic folks one Allnurses...what do I say to guarantee a job with this hospitAl????? Advice please!!!!!
Oct 22, '11
(I just deleted the beginning of a post about how people need to get over the negative connotations associated with the evil, demeaning term "customer service" when used in the healthcare context. How this is, in fact, a business, & patients, clients, consumers are actually customers, & how (@ OP) "exceeding expectations" and "showing initiative by assisting beyond job responsibilties" hardly seem like bad things, especially if retention is something your organization is concerned about. I'm tired of being so critical on this site, getting wrapped up in something or someone that I may not necessarily agree with, & going off on a tangent instead of addressing an OP's heartfelt questions or genuine concerns. So I won't do that, okay? I'll focus & be kind & tolerant & try to help instead of being a self-important jerk all the time, all right?)
Last edit by morecoffeepls on Oct 22, '11