Intimidated Nurse, Informed Patient, and WebMD - page 2

Just writing to see if anyone else has experienced anything like I did the other night. Had a patient admitted from the ED. Fifteen family members (I kid you not), followed her to our floor and... Read More

  1. by   JeneraterRN
    Here's my annoying situation with WebMD:

    What a crappy situation that they put you into! This desperate ploy for attention has to be incredibly annoying. Good luck in the future.
    Last edit by JeneraterRN on Aug 17, '11 : Reason: Forgot something
  2. by   Anna Flaxis
    Ah, yes, a "Basker".

    Sometimes, when I feel sorry for a patient because of the crappy behavior of their offspring, I have to catch myself and remember that they learned it from somewhere....

    Even if the patient is condoning or requesting that 15 zillion family members be present, you still need to take control of the room and set limits. My facility doesn't have a hard and fast rule about the number of visitors either, but I have no problem implementing a two at a time policy if the situation warrants.
  3. by   sameyjaney
    Are you sure this wasn't my family?? If I had a dime for every time my aunt told me, "Well I looked it up online and I know I have (insert: bizarre uncommon diagnosis), so I am going to treat myself with (insert: random homeopathic therapies that "anyone" can do at home).
  4. by   Thomas RN
    [font="microsoft sans serif"] i agree with one nurse that says that the "intimidated nurse" needs to have established control over the situation and gone from there. the first thing i would have done in that situation would have been to call the nursing or "house supervisor" that person should be experienced in dealing with most situations. first of all get the attention of someone that appears to be giving the most direction. which of you signed the admission forms for your mother or who assisted your mother in helping her during the admitting paperwork. which of the family members will most directly involved in her care while she is here? who will be speaking for your family as a whole? by now there is always one person that seems to be doing all of the talking. ask that person to step outside the room. be calm but firm; "the number of people in your mother's room is keeping us from doing what we must do for her. this is an unsafe situation. we need to move around the room quickly and do some very critical things that are necessary to save her life. i am sure that you understand how a distraction could result in something being omitted. until the room is cleared out we can do nothing more . get the nursing 'supervisor involved immediately.
  5. by   ChicagoICUNurse
    @rnccf2007 you did the right thing. don't argue or indulge ignorant people. they'll alway beat you with experience
  6. by   netglow
    Quote from ~*Stargazer*~
    Sometimes, when I feel sorry for a patient because of the crappy behavior of their offspring, I have to catch myself and remember that they learned it from somewhere....

    OMG this! I used to feel sorry too for especially elderly patients with rude and irritating adult children. But on one specific occasion it did dawn on me clear as a bell that many times they did learn it from that tricky, gaming, selfish little old lady or man in the bed. Since then, I don't look at the elderly patients as "angels" like I used to. Some are quite horrible and more than have all their faculties in place and are masters of their "art" turning it on or off depending on who is in the room. They just are now old, and horrible and have probably been horrible all their lives. Man can they get away with stuff now that they are old and society puts that "angel" label on them at first sight. YIKES.

    Big lesson for me. Now I expect the elderly to behave just as anybody else. Sans any pathology that might be just cause for poor behavior.