Customer Service Excellence

Nurses General Nursing

Published

Perhaps many of you, like me, are forced.. er, I mean, encouraged to attend this mandatory 4 hour torture, er, I mean, inservice that hospitals and major employers require their employees to endure, er, I mean, attend.

May I just say that my life is now so totally enriched with the vast amount of information I had never imagined could be so crucial to my development as a human being. 4 hours of group scenarios, overhead transparencies, and instruction on providing excellent customer service. I have now reached my highest stage of self-actualization and life fulfillment.

How may I touch each of you with my vast knowledge and learned excellence in customer service? I missed a small portion because they waited so long to take a break, although I was tempted to stay and share..

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Ya gotta love costomer service in the ER.....had a pt sign out AMA the other day...she signed her name F$cke (yes, she put an e on the end of the F word) You:eek:.....sounds kind of Aisian huh?...Gee now LV...can you teach me how to have theraputic communication w/ morons?.....they didn't cover this in my Service Plus inservice

:confused:...........LR

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My question was if the PHYSICIANS were required to attend this class also on CUSTOMER SERVICE since WE are internal customers serving external customers and all customers SERVE EACH OTHER.

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you mean you asked them this question??....what did they say?

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"We cannot make their attendance mandatory due to their schedules, but we highly recommend their attendance".

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Specializes in MS Home Health.

All I can say is your really made me laugh..................hahahahah

renerian

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Specializes in ER.

I guess working mother on nights are less pressured...

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Vegas, I don't have the words to express how extremely proud I am for you, being the recipient of such an enriching experience!

I always wonder why--instead of having cheesey training, such as the one you described--why can't hospital management offer useful training such as coping with work-related stress.

But wait--if they offered stress management classes to staff they would be acknowledging that we have stressful jobs--THEN we could sue their a**es when we have our nervous breakdowns!!!

monkes.gif

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we had to attend one of those mandatory customer service things too, but ours was only 2 hours long. sadly, the ones who needed it the most (physicians) weren't required to attend. i love the line about being busy with their schedules and all. :devil:

hello, mr/ms administrator: this may come as a total suprise to you, but the rest of us have lives and busy schedules too!! just because someone has md behind their name doesn't make them any more valueable than us, just makes them better paid.

that really frosted my cookies!! :( if any group of people could ever use an inservice on customer service, it would be the physicians. (at least a good portion of them). hey, while we are at it, lets make the families attend this inservice. give them an idea on how they are to behave. :idea:

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AMEN, deespoohbear!!!!!!!

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I second that amen.

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I'm just praying my "year of medsurg" goes fast so I can hurry and get into corrections!

Brian

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