Very mad but most of all humiliation

And what kind of doctor would want a letter of apology from someone ensuring the welfare of his/her patient? Not saying the doctor even knows about said situation with the nurse manager, but if he/she demanded such a thing, what a ****...

This is nonsense,if the doctor made a mistake, would the MD send you a letter of apology. Yeah right when hell freezes over.

Agreed, this is RIDICULOUS. Even if it were your fault, a quick, "hey, sorry about the other day" should suffice...there is no way you should come IN or write a letter. If my mgr were pressing me to do that, I'd be complaining to their boss.

I would get some evidence-based data on the benefits of verification- less errors, etc. I would write, "I was told to write a letter of apology, but instead I would like to take the time to educate on the safety of verification." I'd give it to your DON and the physician.

I think that is totally insane!! I have never experienced that OR heard anyone doing that. You must have a very inexperienced nurse manager,(and might I add - immature??) Hmmmm, is there anyone above her that you can go to? If not, then I would seriously consider finding a new job. Since when does verifying an order need an apology?? She has got a severe case of etiquette overkill.

I would ask the manager to tell the OP exactly what she is supposed to say in her apology. That should be interesting.

No way! I hate taking the heat for things the nurse before me missed. In your situation I definately would not apologize, I probably would write a letter/email to my manager stating exactly what happened, facts only.