It is common for personnel to assign the bad assignments to agency nurses. These mgmt personnel do not use their heads. They are well aware that agency nurses won't come back to a place where they are treated poorly. They also know that agency nurses get a good look at their facility and form opinions on whether they would care to work there as permanent staff. They are also aware that they go back to their agency and tell the agency staff how they were treated and what working conditions are like. So why do they do this to agency nurses? It probably has something to do with why they are shortstaffed to begin with. Facilities that treat their employees well, through word of mouth, are pretty much well staffed without having to go to staffing agencies.