Yelled at nursing station by doctor

Nurses New Nurse

Published

hello,

i am a new grad working day shift from the er for 6 months;and by my choice decided i needed more priority setting, and basic skills for at least 6 months on a medical telemetry before i decided to go back to a specialty.

i have been off orientation for a week and a half now.

my last assigment was not bad 1st part of the day.

long story if you have time (if you want to skip down to blue that is the important part)

here goes the bla,bla,bla

i gave my ffp before my lady had to go down to specials to have a shunt put in for dialysis. took the report on gi bleed from er, and another report of a icu transfer from pacu of an infected peritioneal dialysis shunt.

prior to that i discharged two other patients,and was anticipating discharging another.

i took lunch. afterward,the fun began...

no help from the cna except vitals and accuchecks.

admitted my lady with hx of dementia, she was a gi bleed and she need 3 units of blood and had a protonix gtt and was a hard iv start.

10 minutes afterward got my lady from pacu that needed vitals q 15 for 1 hour, 15 minutes later got my lady back form specials also needed vitals q 15 for 1 hour, and also needing and order for phenergan due to n&v.

concent for blood not done ,had that done and initated blood for gi bleed.

nurses aide took my dinamap because she needed to do routine vitals, but did not come back to help with other vitals,left me to fend for myself.

gi bleed having stroke symptoms expressed by husband, along with vomiting blood. cleaned her up, got help with starting another iv while i got phenergan for post-op across the hall.

my other post-op next bed near gi bleed needed help calling husband that was still in surgical waiting and nobody ahd told him his wife was alright and in her regular room.

my help started me two new iv's and i was set to go. in the mean time my man that was suppose to go home was waiting for dischage was angry and wanted me to call his doctor. doctor called back gave orders for discharge with me to call all meds to pharmacy prior to discharge and arrange for a ride.

running around taking vitals for my post-ops making sure my transfusion is going well, keeping track of my other post-ops getting my 1700 meds done etc...

here is what you want to read:

after giving my 2nd unit of prbc's my lady vomited blood all over the place, was flaying around and trying rip out her iv's. the husband had called in a private aide to stay with his wife knowing she could not be left alone,afterward he left and she became worse the private aide tried to keep the patient from hurting herself and ripping out her iv's. i called for a order for 0.5 mg-1.0 iv adivan and restrain if needed. i gave my 0.5 order adivan

in the mean time a wonderful co-worker decided to give me a hand and dischage my other man who was angry and wanted to be discharged now!

i told the private aide that we will get the patient cleaned up after she settles down, because everytime we went to touch this patient she would get wild.

i hung my abx on room next door, then it was time for report.

my lady was sleeping, i figured to give report then help clean lady up afterward with the oncoming shift.

i gave report,and i offered to help clean lady up with oncoming rn, she told me i had so much charting to do,to just do that.

after i sat down to chart the door flew open, nurse said the doctor is furious and i need you to clean her up now.

as i went down the hall the doctor walking down the hall, he said to me, who is in charge? i told the doctor that i had been taking care of the patient. i went over to the doctor in a calm voice and tried to get him to calm down, i stated,"i was trying to keep her safe, she was tying to get out of the bed and i was trying to settle her down. he stated, "i do not care what the reason is, would you have your mother laying in blood like that? has anyone been in there to see this patient? i told the doctor the priority is to keep the patient safe then when she calms down,to then clean her up, and she was never left alone for one minute. i said to the doctor, "i do not blame you for feeling the way you do about your patient. he said i do not care, i just want this reported to anministration, enough said...

due to this being the change of shift doctors, nurses etc were at the station witnessing this event.

all the nurses could not belive how this doctor who has such a good manner could lose his temper like that?

i documented the incident and i documented in my nurses notes, i went to my director at 0600 and explained the incident, wrote my event report, and now i'm hoping this doctor will not give me touble later.

all in the life of a nurse... and i'm just starting!!!!

Specializes in Post Anesthesia.

That doctor is absolutely right about one thing; a report needs to be made to administration. It would concern the abusive and unprofessional behavior of a member of the medical staff towards one of the nursing staff. If you clubbed the woman to death with her own arm he still needs to treat you with the courtesy and respect accorded any person/professional. Any complaints about the quality of the womans care could be directed to you in private or through proper channels. This is a form of violence against nurses in the workplace and is currently an area of significant concern for the ANA. This "LET THERE BE LIGHT" attitude where doctors make god-like proclamations and expect us to cower in fear has to be fought every time it comes up. If he did it to you, and you jumped to his command it just encourages his megalomania. A nursing department needs to have a reputation of not putting up with any S**T. A doctor that spends 3-4 hrs before a interdiciplinary relations review pannel instead of playing golf on his next day off is more likely to be much nicer in all his interactions, or he can take a hike and practice somewhere that will tolerate that behavior- if there is anyplace left that will!

I would not let it rest here. You were perfectly in the right and it was rude and unprofessional of the doctor to act like that. If you say nothing more and hope the whole thing just blows over, you are encouraging him to repeat the same thing again.

I know you probably just want to avoid this doc in future. But I really think you should go to him the next time you see him, bring up the situation, and explain that his behavior was extremely unprofessional. Keep your tone businesslike, but tell him you want to ensure that no one else in this hospital is treated in the same unprofessional manner again. If he backs down and apologizes, thank him and drop the issue. If he doesn't, write him up.

I know this sounds harsh, but we nurses are too used to letting doctors walk all over us - and it doesn't help either them or us. The only way it's going to stop is if we stand up for ourselves - because trust me, administration's not going to. You'd be surprised at how quickly most doctors will back down when they are confronted with dead-on, professionally worded criticism. Think about what you're going to say and how you'll say it beforehand, but by all means, address it. Please. For your sake, and for the sake of every other nurse that will ever deal with this doctor again.

Specializes in Med-Surg, Trauma, Ortho, Neuro, Cardiac.

Sounds like you handled the situation just fine.

Also, it sounds like under normal circumstance this doctor is reasonable and that this was out of character, and was shocked at what he saw. Maybe he was having a moment in time and this is a battle not worth getting into. I got a good butt chewing the other day from a doc that normally I get along with. Not that I accept unacceptable behavior, but I realize that he's a human being too. When I saw him later in the day we were ok and back to normal.

Doctors do not dictate nursing care priorities. End of discussion.

I am a new grad in ER too, 8 months in.. I feel your pain and have been yelled at by a doc before at the nurses station in front of my peers. Everyone has bad days, including doctors (even the even tempered docs). Who knows what had happened earlier in the day to set the doc off~ Also, at the end of the day, if something goes wrong, I always remember that no one died or was injured. Seriously. Should she have been cleaned up? Of course! But you did what you could in a time of great anxiety to keep her safe and alive and, you know what, nobody died! Experiences like these are going to improve our decision making skills and at some point it will get easier. This first year in nursing has been the best and worst in my life. I am glad that there are others out there that are in my shoes. Thank you for helping me realize that I am not alone. :nurse:. Kirsten.

I think your rationale was sound. I also believe that you handled the matter very professionally . As a new graduate, I think that I would be hard pressed to match the cool-headedness and good judgement you exhibited. I hope everything works out as I believe you did everything within your power to guarantee the patient's safety which is the primary tenet of nursing. Best of luck.

Been a nurse for 15 yrs. and would like to say that it gets better, but it doesn't. Doctors still yell at you 15 yrs. later. When they ask, "who's in charge?", I get to tell them that I am. That's the perk for being an experienced nurse-you get paid another $1.50 to take the blame for the whole floor instead of just your patients. They don't tell you these things in nursing school and you can't go back from age 37 to 19 and do it over again. As you can tell, I'm trying desperately to get out of nursing. I've wished a million times over that it was a better profession and, as I said, you can't go back.

Here's my question: why on earth didn't the oncoming nurse, who had (I think I'm reading this right) gone into the patient's room to clean the patient up TELL THE PHYSICIAN? Why didn't she advocate for her coworker? I would have definitely told the physician (who certainly wouldn't ruffle me - say what you like, but my friends would tell you I'm correct in my self-analysis) I was handling the situation, and the nursing staff has it completely under control.

Now, if I've misread what happened, and the oncoming RN wasn't in there, I stand corrected.

I'm sorry, I will not take being demeaned in front of others - by ANYONE. I'm a big girl and do not tolerate being spoken to like a child. Saying anything to this person would have just sounded like excuses, so I'd just let him rant and let himself look stupid. People who are that irate can make massive as*es of themselves on their own and really need no help from anyone. THEN, again assuming I'm reading the situation correctly, my coworker and I would have had a little chat - and I wouldn't trust her to back me up again.

Actually, I might have asked the other nurse - in front of the doctor - "You assured me you would care for Ms. X while I completed charting; do you need some more help?" And then again I might not have - but she and I would have a little tete-a-tete before I left the floor. As would the manager and I.

Disgusting behavior. Even having a bad day is NO excuse for yelling at a grown woman as if she were a two-year-old. But as I said, only an individual can do such a great job at making him or herself look like a total moron - and this guy has proved it. Such behavior would NEVER be tolerated in an office, so why do we continue to allow it to happen in hospitals? Give me a break....

ETA: the first doctor who yells at me like that - irate, out of control, uncalled-for berating - is going to be asked by me, in a calm, low voice, to please stop speaking to me in that manner. And I will do it. I'm ex-military, raised by a Naval corpsman who spent 25 of his 30 years deployed with the Marines, so my tolerance of posturing (because that's what it is a good chunk of the time) and honest tempers is pretty high. But I have limits, and this guy has clearly crossed them. Being calm either infuriates them more or calms them down; at any rate, either they eat their words where they stand, or they storm off feeling - and looking - stupid.

Carolinapooh - thanks for your interpretation of the situation. I think you did a great job of describing how such behavior is a bad reflection on the person doing the demeaning and you describe well how the person being demeaned can keep their pride and composure in the face of what can otherwise be a disconcerting and demoralizing experience. :yeah:

Specializes in Clinical Research, Outpt Women's Health.

Could we add to the report that her assignment was impossible? Just reading about it made me want to run away crying. It is setting a person up for failure.

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