Published Nov 28, 2002
see the impact we had by writing ceo jannings!!!! keeping my eye on this website....
from pittsburgh hospital news.com
thursday, november 28, 2002
by jan jennings
recently i wrote a column entitled, "forget about that tree: hug your physician." my intention was to draw attention to a growing concern that physicians are working under increased pressure -specifically, long working hours, increased stress, falling incomes, growing practice expenses, and hunted like rabbits by your local trial lawyer.
although i stand by the article, i came under some considerable fire by more than a few nurses who thought i was indifferent to the plight of the registered professional nurse. i will admit to being a little defensive at first. these comments from nurses originated from all over the united states. bad news travels fast. their perception was that this hospital ceo in suburban pittsburgh was fawning over his medical staff and insensitive to the challenges facing professional nursing.
call me sensitive, but i felt lower than the dirt on the bottom of my shoes....
Well, the article was a small start, at least.
Wow, he sure is different than Jefferson's old managment. We here have always recommended that managment get down and dirty to find out what is really going on in a dept. They never do it, he is the first one I have ever head say they did it. Also, if you went over the heads of managment at middle level at Jefferson you were dead meat. I know because I made that mistake a few times. My guess is that he is seeing what is going on out there through rose colored glasses. When nurses go to their CEO about their problems that means they have tried repeatedly to address them through lower levels of managment and have been dissed. He is not saying what he did to go to and slap those middle level managers around and tell them they better be more attentive to their nurses. I know plenty of people who still work there from years ago and they still have lots of complaints.
LOL> Looks like our letters to him had an impact. Now its only fair that we also send him feedback about this one. They cant only hear from us when we have a complaint. Hes asked for feedback from nurses:
This is what I sent:
How refreshing it is to read your article. I am a Registered Nurse currently in Salt Lake City. It is about time someone in your position began to address this problem. In my personal experience there are 2 areas of concern: The first is nurse/patient ratios, and the second is physician respect - or lack thereof. I believe that there is a direct correlation between high nurse/patient ratios and nursing errors/burnout/lack of satisfaction in getting a "job well done." I take pride in my work - and don't feel I can do a good job when I have an inordinate number of patients to care for. The second is physician disrespect. Not from all - but from many. Hospitals should adopt a zero tolerance policy for poor behavior from anyone directed to anyone. I do not feel that I am at my job to serve the MD's. I could have been a doctor if I so desired - I chose not to. I am a professional Registered Nurse who serves PATIENTS in a different capacity than MD's do. Not better or worse - just DIFFERENT. I have been on the receiving end of this bad behavior and it is inappropriate in any setting - but especially in the workplace. My husband can't believe they get away with this treatment. My current employer has adopted an attitude of "..the nurses customers are the patients AND the physicians" Sorry, don't buy it. To me this is a ploy to get us to believe that we are there to serve them. No way. I do what I need to do to take care of my patient's in the best way I can. If this means providing the necessary equipment/supplies, etc. to the attending MD then so be it. But I will not bow down to them. Thank you for your article. I appreciate your time.
Can't state my admiration of these ER nurses that showed up in CEO's office strongly enough. So I thought I would post again on this thread. WAY TO GO.
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