What was she thinking?!

Updated:   Published

Many of us are unaware that there are significant differences between post acute care/snf hospitals and acute care hospitals in terms of staffing, especially during the evening hours. SNFs do not have a receptionist after 6pm, which means the responsibility for buzzing visitors in and out falls on the nurse or CNA while they are still engaged in their primary duties. SNFs don't have a unit secretary in the evening so the phones may not be answered if the nurses and CNAs are tending to patients and not currently at the nurses' station.

I work the evening shift at a skilled nursing facility, and yesterday morning my patient was taken to the emergency room, and he was discharged last night. I noticed a PIV in the patient's left forearm while doing my assessment and told him that I would be removing it once med pass is completed.

Two police officers show up about an hour later at the facility to do a welfare check on my patient at the request of someone from the ER.

When I try to obtain details from the officers, they are also confused, but they do believe it has something to do with the PIV, but they do not have specific information. They leave without ever seeing my patient. As a result, I contact the hospital's emergency department.

This is what the charge nurse said to me.

During shift change, the ER nurse assigned to my patient realized she had not removed his PIV. Several attempts were made by her to speak to someone at the facility for no other reason than to inform them that she forgot to remove the PIV. When she was unsuccessful in reaching someone, a colleague of hers suggested she contact the police and request a welfare check be done. She took their advice and the rest is history.

I'm still trying to wrap my heard around this one.

offlabel said:

I'd say the bigger question is why a SNF can't answer the phone?

Honestly, in the hospital I float and I would say like 80% of nurses also refuse to answer the phone regardless of what they are doing (we don't have HUCs). Not going to hold SNF nurses to a higher standard. 

Specializes in Skilled Nursing.
offlabel said:

I'd say the bigger question is why a SNF can't answer the phone?

The floor is laid out like an X. There are 4 halls, each with 12 rooms and 2 nurses. In the middle, where it intersects, is the nurses' station. Landlines are only at the nurses' station, no phones in the hallways. Night shift is busiest between 7pm and 10pm. Meds are given, as well as treatments & wound care. Having 15 patients each is a gift and calls for celebration because more often then not its 20-25. If I am near or at the nurses' station, I will answer the phone. However, if I am with a patient or at the end of the hall, I do not run to answer the phone.

Specializes in Geriatrics.

We have cordless phones in my facility that the nurses are supposed  carry. They don't work most of the time, IDK if there's something interfering or to far from the base. Also we cannot take them into residents rooms, because of multiple reasons, HIPAA, dignity issues ( thats a big deal in SNF). One nurse has at least 30 res. Also supervising the cnas...and always short staffed. Nursing homes are mainly owned by corporations now, who only care about money....Serious reforms need to be made but  I don't believe that is happening anytime soon. Also, we get res. back IVs in place all the time,  I was unaware that was an issue? We do also do IV therapy in house sometimes as we are a skilled care facility. 

Specializes in Skilled Nursing.
nightwingcreations said:

We have cordless phones in my facility that the nurses are supposed  carry. They don't work most of the time, IDK if there's something interfering or to far from the base. Also we cannot take them into residents rooms, because of multiple reasons, HIPAA, dignity issues ( thats a big deal in SNF). One nurse has at least 30 res. Also supervising the cnas...and always short staffed. Nursing homes are mainly owned by corporations now, who only care about money....Serious reforms need to be made but  I don't believe that is happening anytime soon. Also, we get res. back IVs in place all the time,  I was unaware that was an issue? We do also do IV therapy in house sometimes as we are a skilled care facility. 

The nurse forgot to remove it because she was busy and understandably so. She was concerned about getting into trouble. and had the charge nurse known, she would have reassured her that it was okay. We rarely get patients with a PIV unless we are the ones that initiate it for hydration. We often get patients with Midlines or PICC lines that are on IV ABX therapy. 

Specializes in Skilled Nursing.
nightwingcreations said:

We have cordless phones in my facility that the nurses are supposed  carry. They don't work most of the time, IDK if there's something interfering or to far from the base. Also we cannot take them into residents rooms, because of multiple reasons, HIPAA, dignity issues ( thats a big deal in SNF). One nurse has at least 30 res. Also supervising the cnas...and always short staffed. Nursing homes are mainly owned by corporations now, who only care about money....Serious reforms need to be made but  I don't believe that is happening anytime soon. Also, we get res. back IVs in place all the time,  I was unaware that was an issue? We do also do IV therapy in house sometimes as we are a skilled care facility. 

I agree with you. I don't see any changes happening anytime soon. Billion dollar corporations have deep pockets.

Hoosier_RN said:

Not every facility has a cordless. 

Lets not forget the word 'working' cordless. Half the time if there are cordless phones they are are broken, or uncharged along with all the other electronic equipment with no batteries. Who has time to run all over the facility to look for batteries or working equipment. Batteries are 'locked' in a mysterious place where night or weekend shift can't get to them in most places. 

Specializes in Mental Health, Gerontology, Palliative.
offlabel said:

The person in charge carrying a cordless handset off of the facility land line is not a big deal. 

I used to work on a SNF/aged care facility. We got a shiny iphone to take incoming phone calls. 

It has this wonderful habbit of ringing when I had my hands in a gooby wound, or in the middle of the med round. Or Mrs Smith in room 4 had fallen and likely had a #nof. 

Problem is when you answer the phone people are under the assumption you can and will drop what you are doing to best meet their need. Sorry Mrs Jones fall over and may have a neck fracture and I need to keep her spine as imobile as possible until the ambos get their. 

Its not a case of laziness, its a case of can only be in one place at a time. It's easier to get yelled at by management

I

Specializes in Skilled Nursing.
delrionurse said:

Lets not forget the word 'working' cordless. Half the time if there are cordless phones they are are broken, or uncharged along with all the other electronic equipment with no batteries. Who has time to run all over the facility to look for batteries or working equipment. Batteries are 'locked' in a mysterious place where night or weekend shift can't get to them in most places. 

So true, I can't help but laugh. It's become a coping mechanism. 

Specializes in Nurse Leader specializing in Labor & Delivery.
toomuchbaloney said:

Lots of the US for-profit health system is pretty atrocious.  

hear hear

The whole ***ing thing is broken

Specializes in long trm care.
Emergent said:

Maybe the nurses could carry phones that would be for only vital communications. The company could subcontract to an answering service, similar to what doctors offices do for off hours calls. There are triage nurses who work those jobs. There's other answering services that are just merely for other types of businesses off hours. They handle several accounts at the same time, which is more cost efficient.

A lot of companies are using artificial intelligence based resources for some things. There has been a human resources shortage in United States since the pandemic. It's hard to hire people for $16 an hour anymore. There is a lack of mentally and physically able workers in the United States right now.

 

Specializes in long trm care.

The phone were I work rings constantly and no receptionist after 4, I am not a slave and and we have portable phones

They wouldn't have had to do a CYA wellness check and waste officers time if someone answered the phones at your facility.   That's the real issue.   If I was family and I couldn't reach someone where my loved one was staying, I'd lose my effing mind.  I have had to call SNFs from the hospital and at one point had FIVE phones ringing for 20 minutes before the line went dead.  I also had the DON on speed dial so guess who got a call at her home, late?  Answer the phone. 

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