What would you do ?

Definitely! I refuse to try to please this daughter anymore! As far as Im concerned the DON can have it...all of it from here on out. Im sick of her handing her dirty work off to me anyhow....she is the queen of pawning off anything she can to anybody she can....I am retired from that mess. I will listen to a ****** off daughter but as far as trying to please them....no no no....if one can rant and rave to me...they can give the boss a dose of it too...maybe then they'll listen and do something about it. It would just be so nice to have a boss that gave a damn...just in general ...ya know?

"Well....she sat down in the floor...somehow....and the daughter was just...******. Came up to work to translate ....and of course she said that her mom wasnt being "checked on" enough by the cna's...which...I agree.....she's not..but what she doesnt realize is that her mom is TOTAL care and is on a rest home hall which is just assisted lvg. I wouldn't tell her that of course....I would get in alot of trouble with the big wigs even though they are all aware of it anyhow....."

If you agree the pt. is not being checked on enough by the CNA, then why would you "reassure" the daughter that her mom is in good hands.

"I've tried to keep her happy and reassure her that her mom is in good hands so if she has a sour taste in her mouth it wont be b/c of me!' and i left it at that"

This post just really irks me. Judging from this post and your others, your job sounds like a disaster and borderline unethical.

It's your choice to stay at this job, rather than not.

I instructed the aide on that hall to check that pt q hour and write down every time she went in the room and what she did for her so that we would be able to look back at exact times and situations so that when that dtr claimed again that her mom wasnt being cared for we would have something to back us up....this is what it boils down to....and im sure its somewhere in every facility. ....money. this pt was originally brought to us about 2 yrs ago with full intentions of moving into this dtrs mansion that was being built...she was telling all of us that a whole level of her new home was going to be for her mom and she'd have staff 24/7 with her so that she wouldnt have to be in a facility.....well....that never happened. The house is built and the dtr lives there .....but she left her mom with us. This dtr also stopped visiting like she used to...daily visits from 2 yrs ago have dropped to maybe once or twice a month if that now...and when she does she gripes about anything . This pt gets total care for the PRICE of assisted care b/c the dtr refuses to have her moved to another facility, take her home or to let her be moved to a skilled hall where she should be. Assisted care is about 80 bucks a day vs the skilled which is 160 a day.....and in the cases where facilities have both skilled halls and an assisted hall when short staffing occurs the skilled halls MUST be covered FIRST. The whole idea of assisted being true assisted is good but its not reality in most cases. If there was a way I could move this pt to where she needed to be it wouldve been done long ago but I have no control over what families and mgmt decides to do. myself and the rest of us have to simply deal with the mess it leaves behind and thats what we do every single day. I would love for someone to show me a place that was absolutely perfect without any kinks in it anywhere...now that would be a huge role model for facilities across the country. And thats what I meant when my post was referring to care....the assisted do get care short or not...it just takes longer for the aides to get to them b/c of having to do 60 skilled pts that include 16 rehab pts and we get alot of admissions. Over all....as many kinks as my place has and the things that myself or others dont agree with doesnt seem to affect the majority of our others we care for. I think in this case this dtr is full of guilt maybe and thats why she lashes out like she does. Just a theory.

If I were you I'd find another job:nurse:

Not trying to be mean, but you need to think of yourself too. After you leave- let the families know to check on their loved ones.

. Anyway..my ? is.....if you were the nurse dealing with that daughter.....would you have done something different or just not tried to appease her at all? Sometimes I wonder what the point is of even trying to supervise those who are unsupervisable. Any input would be appreciated or stories about how you have dealt with these type of issues at your jobs.

I would have said as little directly to her as possible and referred her to the DON...Some people can't be appeased and will suck the life out of you just going around and around in circles and you have other residents to attend to.

i think finding another job would do me right in that position

man o man........i would LOVE to find a place thats close to my home, better benefits, and to have someone who would back the whole nsg staff up when it comes to the tyrants that come thru sometimes......just gotta hang on 3 more yrs and i can go for it. :)