Our liasons are given pretty much reign to promise whatever they want, to say what they want, to do what they want with no recourse. I find this a bit disturbing, to say the least.
Do your liasons search through patient charts for information?
Do your liasons go above the CM's head to the CD and then tell the CM what they want done?
Ours do. Is this a normal behavior in hospice? I'm just not sure what to think of this. It's as if the liasons are above the RNs and not co-worker.