VENT- Entitlement gone amok

I seriously had to sit on myself today to keep from literally ripping a patient a new orifice.

I own my own clinic, and my hours are clearly posted on both sides of the main entrance door. I lock up 1/2 hour before lunch and 1/2 hour before closing, to facilitate timely breaks (because otherwise you get the straggler trailing in at 5 minutes till noon and then no lunch). This has been in place since I opened and is clearly communicated to all patients who either call or message on the clinic FB page.

So, a patient I had seen one time messaged me last week to ask if their estranged spouse could be seen and a few other questions. I responded and nothing more was said about it.

Today, at 1142, the phone rang and a person who said that they were new asked when we could see them. My front desk told them that we would be happy to see them at 1300. Mind you, we had let a patient out not 2 minutes before and there were no other cars in the lot, so it was not as though a door was slammed in anyone's face.

3 minutes later, the phone rang again, simultaneously with my cell phone alerting a message. It was the one-time patient, who proceeded to hurl abuse at my poor receptionist about the door being locked, even going so far as to ask her if we had locked up early. By the time I got up there, they had hung up but she had the wherewithal to get the name. They went so far as to tell her that they 'had spoken to me personally and I had assured them that we saw pts all the way up until 1200'.

I checked my phone and it was the same person, messaging me ON FB to ask where they could take the spouse, as they had found them 'passed out crying' and then my receptionist 'turned them away'.

I nearly lost my religion. First they lie on me and then they lie on my staff. I proceeded to correct them, inform them that nobody was turned away because we had no idea anyone was even there (they didn't relate that they were calling from the parking lot, wheedle to be let in, anything of the sort), and that I would also be very interested to know when the 'personal conversation' about hours took place because I don't know them from Adam's housecat and certainly have not had any in depth conversations, save for the one about seeing the spouse, during which no hours were discussed.

They're blocked now, but there has been no other contact. Seriously, I guess they thought we didn't talk about who calls and what they say.

Anyone else have ones that think they can just direct traffic and lie on everyone?