Should I just move on?

[pie123]

I recently took a job at my local hospital. I was told by HR that I needed a certain type of CPR. The courses on the list that I was given were either full until middle of September; the course did not meet the hospital's requirements; or accreditation was lost. I left two messages each for HR & the nurse recruiter regarding this--beginning last Thursday. The recruiter told me that the course is offered every Friday for $20, but she did not remember where this was. That has NOT been true. The cost has ranged from $40-$85 & the place that offered it every Friday has lost accreditation. HR told me the course is offered at the hospital, but since I am not technically an employee, I cannot take it.

I just happened to be speaking with the Employee Health Nurse regarding my physical & thought I would ask her if she had any idea of who I could speak with regarding my concerns. She sent me to the nurse recruiter's boss. I talked with this person who seemed very nice. She suggested that I try 3 other hospitals to see if they offer the course for non-employees. She then told me to call her again if I had any problems getting a CPR course. Well...I did have a problem & left her a message saying so 3 days ago. At the same time, I left another message for the nurse recruiter. NEITHER has returned my call. I know these people are busy, probably more than I could ever imagine. But I also get the feeling that they listen to messages & decide which they want to return & it just never happens to be mine. I called my soon-to-be unit manager yesterday & she never called me back. I'm giving her one more chance before I move on. My husband thinks I should just look for another job. But he also says that if I decide that I want to remain in this hospital, not to "Piss off too many people." Hmmm...What do you guys think? Stay there or move on?

[Marie_LPN, RN, LPN, RN]

That's why i detest the "customer service" phrase. It's such a crock, because it really doesn't include everyone.

[SmilingBluEyes]

That's why i detest the "customer service" phrase. It's such a crock, because it really doesn't include everyone.

so right. :angryfire

[pie123]

Nope, someplace hotter, Phoenix :angryfire :chuckle

Lu Ann

Hot.

[rstewart]

That's why i detest the "customer service" phrase. It's such a crock, because it really doesn't include everyone.

Reason enough to detest it for me. I detest it because it is a perversion of the word as well. Until the MBAs and marketers brutalized the definition a customer was someone who purchased a good or service.

The reality is that I purchase a significant percentage of our hospital services for our "customers" through higher taxes. Only in health care does the term "self pay" really mean no pay/no reimbursement source. Ironically, in my experience this class of ""customer" is also more likely to be unhappy with their care.

Doctors are infrequenrly employees and they infrequently receive services at our facility, purchased or otherwise. Yet it is made clear that they are "customers" while in their physician role. On the other hand, due to insurance restrictions our nurses and their families are far more likely to be purchasers of our hospital's services. As the single largest group of employees one would think we would be highly valued customers.