Elderly patient in acute care, very sick, A,Ox4. Catholic chaplain tied up somewhere else, so a volunteer from Chaplain's office comes. This guy was NOT a priest (wore no robes, no badge).
The patient wanted to have Holy Communion, but was on extreme swallow precautions with "pureed food only, 1:1 supervision". The volunteer refused to give her the host. When I asked him would it be appropriate to just let her kiss it, or do something else so that her religious needs would be satisfied, he became rude and told that "church policies" prohibit anything except actually consuming the host, and if patient is not able to do that, then it is essentially his or her personal problems.
Poor LOL was all over the place in tears.
So, my question to anybody who might know: what can actually be done in such situation? I just do not believe that poor people who just cannot swallow must be treated so cruelly.