I'll try to make this short and sweet. I'm new to school nursing, a few months into the job, and the learning curve has been steep. The administrative duties in addition to working with the pediatric population (prior NICU). I feel like I'm doing ok. Not exceptional, but doing alright considering I'm only a few months into this. My school is very much "teamwork" centered. My full time clinic assistant does car rider line, answers front desk phones (when needed), delivers notices to teachers at the end of the day, translates Spanish calls, etc. The district health coordinater was concerned she wasn't in my clinic full time helping me get things in order and gently reminded the principal that I'm new and need the administrative support. Our school is about 900 kiddos and we stay fairly busy. Fast forward, the reminder didn't change anything and for the sake of teamwork I just gave up on having her all to myself, and I manage when she's busy doing other things. However, I have not gone out of my way to learn the front desk procedures, computer programs for checking in guests, transportation changes, student release etc. I feel like I'm doing an alright job learning my job and someday know I will feel more confident and proficient to offer a lending hand answering phones and checking in guests when the front office gets busy....but today I was asked to come learn how to do some of these things, to help when it's busy. I'm a yes person so I conceded and listened. I'm feeling very frustrated that despite my clinic assistant doing these task there is an expectation this new in the job for me to help in this aspect as well. When I have 8 kids sitting in my office and have to stay late to chart and call parents or whatever, no one can come do my job. I manage when my clinic assistant is needed and make due. Am I being completely ridiculous for feeling like I should be at ease in my own position and responsibilities before assuming and learning the front desk tasks as well. I truly want to help the "team", but at the same time I'm not interested in missing meds, forgetting deadlines, and getting sidetracked with additional administrative duties right now, so new in the game. I also don't want to appear like someone who doesn't want to lend a helping hand. Advice, suggestions? Does anyone else help the front office at their school, what is the "norm"