First of all I feel really bad and second I really need the answer on how can I do better in future. I recently started at laser clinic hair removal. I have been trained for one week and told that for old clients settings on laser stay the same unless they are tanned or can’t tolerate pain. I had a client 4 days ago ( no tan, no pain during procedure, no redness)I did his neck and he came back today with tiny scabs at the hair follicles, and one red spot 1 cm diameter. Area was not painful, or blistered . It appears like the setting was wrong. I checked the chart and that was his regular setting at every visit. What can I do to get better at this, how can prevent situations like that. I’m not experienced in this field but I really enjoy the place. Also I’m thinking I didn’t get enough training or something was missing.
thank you 🌷