So maybe I am again being the dissident here. ( clearing throat)... However, there is a lot to be said as to how Many ( again capital letters for emphasis) medical facilities advertise them selves cs how they are Staffed. Should the OP have been asking the pt if she was anxious, afraid- etc... things that could be resolved with anxiety meds or ( maybe) a chaplain visit- absolutely. Is it Ever ok to tell a pt ( under most circumstances) to stop using a call light?- NO. Do some/ a lot of pts need assurance- Yes. Do most pts understand what our sillly uniform colors mean - NO ( I don't care how many explanatory colors posters are posted). Most pts who are in an acute care setting are not there of their own choice- meaning : they know something is not right. And yeah, they are scared. At least.
Perhaps my question is where does upper management start taking some accountability for this? As more and more hospital systems are being bought by for profits who use " staffing grids" ( by the way, is my current understanding that as things sit right Now, every hospital in continental US will be under control of about 8-10 hospital chains within next 6-10 yrs) and whose goals are to make a profit by reducing supply cost And cutting labor cost, and well, any other cost they can think of, where does that leave these pts?
And I don't think that " the OP should find another job" is either a valid option now or will be in another couple years. I think as this *gig economy* gains speed, more and more of us who depend on our employers for things like health insurance, PTO, and retirement plans are going to find ourselves SOL.
Back to point- is some of this " just heathcare"- yes. Sorry, I don't mind that your finance had to sleep alone sometimes. My hubby has for the last nearly 20 yrs. Do I mind that some pts are on call lights Way more than actual physical needs are- well, no. That's part of the job. Do I care that you feel like you are failing because of a fractured system that is more dedicated to making money than serving pt needs- ABSOLUTELY.
Sadly I think is becoming a more widespread problem. And if answer to it was as simple as getting another job, most of us on this forum would be working at same facility.