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CCMC specializes in Case Manager Certifications.

Get Certified

Why get certified? Because it makes you a better case manager. It makes you a better you.

The CCM is the largest, oldest and most highly valued credential for case managers. Long recognized by accreditation organizations as a proxy for workforce readiness, its value has expanded as health care evolves to a more patient-centric, coordinated model of care.

Simply put, health care organizations need well-trained, knowledgeable case managers, and the CCM is the standard for the industry and salaries for CCMs continue to rise. The majority of CCMs earn more than $80,000 annually, and salaries have trended upwards for 5+ years. That compares favorably with median salaries for nurses and social workers—the fields in which most case managers are trained. A majority earned salary increases in the past 12 months, too, indicating a strong upward salary trajectory. More than half of CCMs who are executives earn more than $100,000 annually, as do more than a third of CCMs in management roles. 

Benefits of CCM certification extend beyond salary alone:

  • 88% of CCMs say certification has had a positive impact on their career.
  • 94% have recommended the CCM to other case managers.
  • CCMs seek certification to:
    • Improve employment options
    • Advance professional standing
    • Enhance personal growth

The CCM is prized as the mark of case manager excellence, across all health care and health management settings. The CCM is the Exclusive health care case manager credential endorsed by the National Association of Social Workers and the Case Management Society of America;

  • Only cross-setting, cross discipline case manager credential for health care and related fields that is accredited by the National Commission for Certifying Agencies; and
  • Only cross-setting case manager certification validated by a comprehensive job analysis, independently conducted and analyzed by experts.

Employers recognize the value of CCM certification and financially support ongoing professional development, 58% pay for case managers to take the CCM exam, 44% require the credential, and 43% pay for CCM renewal. CCMs who supervise other case managers recognize the value of the credential when hiring—and so do their employers. 

Are you ready to get certified? Call us at (856) 380-6836 or email us today. 

Apply Today!


Employers recognize the value of CCM certification and financially support ongoing professional development, 58% pay for case managers to take the CCM exam, 44% require the credential, and 43% pay for CCM renewal. 

The Commission for Case Manager Certification is the first and largest nationally accredited case management certification organization, credentialing nearly 50,000 professional case managers and disability management specialists.

CCMC's Latest Activity

  1. The year 2021 began with such promise. New COVID-19 vaccines had not only gained Federal Drug Administration Emergency Use Authorization, but those at highest risk were eagerly snapping up every available dose. As more vaccines rolled out, millions of American adults—and then teenagers—rolled up their sleeves. But a large minority of Americans expressed lack of confidence in vaccination from the start. According to a rolling survey fielded by the Kaiser Family Foundation, many were taking a “wait and see” attitude because of the newness of the vaccine. Others said they would only get the shot if it was required, and some said they would “definitely not” get vaccinated, even if it was required. Today, for reasons that predate the COVID-19 pandemic—including concern about side effects and a lack of trust in the government or the scientific community—three out of four of those who lacked vaccine confidence in January have not changed their minds. As we near the end of August, just over half of American adults are fully vaccinated. The Vaccination Divide The vaccination divide in our country is an important conversation for case managers and certified disability management specialists. It has been identified that this is a clear public health risk with mitigating factors that can include vaccination, herd immunity, masking, and social distancing. Voluntary efforts have not yet achieved this goal. For employers, the need to protect employee health and to mitigate lost productivity drives some to push for vaccination and other safety measures; perhaps without full consideration of individual beliefs and barriers. As professionals in the field know, there is enormous potential for differences in opinion about vaccination to cause stress and increase tensions among peers at the workplace and with clients who may not share their vaccination viewpoint. Being aware of the differences of opinion, as well as the science related to vaccination, can help case managers and disability management specialists navigate the client’s journey. COVID-19 vaccination has been presented as a personal choice. And, as former Surgeon General Jerome Adams said in a July 25, 2021, interview, choices have consequences. (It may be recalled that Adams was a keynote speaker at the 2018 CCMC New World Symposium.) Today, with just over half of American adults fully vaccinated, the deadly and highly contagious Delta variant of COVID-19 has taken hold. Virus case rates jumped in just a month to pre-vaccine levels, according to information from the Centers for Disease Control and Prevention. In July, Adams warned: “This pandemic is spiraling out of control yet again, and it’s spiraling out of control because we don’t have enough people vaccinated. So, get vaccinated because it helps your neighbors, but get vaccinated because it’s going to help every single American enjoy the freedoms that we want to return to.” Surgeon General Dr. Vivek Murthy, agrees, stating, “That is ultimately how we are going to save lives and overcome the [Delta] variant.” We all agree that we want the freedom to gather without social distancing and go out without a mask, whether it be for work, school, or entertainment. Yet just two days after this interview, the CDC updated its guidance for the fully vaccinated, recommending they wear masks in public indoor places once again. Although there’s no indication of a future federal mandate for vaccination, there are daily reminders that decision-makers in business and local governments are willing to up the stakes in favor of vaccination. New York City announced the first week in August that diners and theater-goers would be required to show proof of vaccination before entering venues. A growing list of employers—from health care plans to big-box stores, airlines, high-tech innovators, and entertainment giants—announced vaccination requirements for on-site workers. And, some companies that had been planning to have their employees return to the office have now extended their remote work schedules through the end of the year. Listen with Empathy and Understanding For case managers and certified disability management specialists, it’s critical to remember that our Codes of Professional Conduct require us to respect the rights and dignity of our clients. Our own vaccination viewpoint may be in complete opposition to theirs, but our professional role is to listen with empathy and understanding. Several real barriers to vaccination have been identified. The recent final approval of the Pfizer vaccine by the FDA may help to eliminate some of these concerns, but some are still available reluctant due to the rapid development of the current vaccines. Others may have a strongly held religious objection. Or perhaps an individual fears side effects from vaccination that could impact their ability to work and, in turn, affect their financial well-being. Respond with Empathy By responding with empathy, case managers may have an opportunity to offer information that could help clients make an informed decision. Listening will also contribute to your understanding of the individual’s readiness to consider their options. It’s critical that you remain non-judgmental in your client relationships. Assess their willingness to receive information about vaccination and be supportive in providing information when desired so clients can consider choices and make an informed decision. Build Trust and Support Both board-certified case managers and disability management specialists have an ethical responsibility to the principles of beneficence (to do good to others) and non-maleficence (to do no harm). We are charged with honoring the client’s desires and their right to make their own decisions (the principle of autonomy). By listening rather than judging, we have the opportunity to build trust and support our clients in their decisions, even if we disagree. Article written by... MaryBeth Kurland, CAE, Chief Executive Officer, Commission for Case Manager Certification
  2. So glad you enjoyed it!
  3. By MaryBeth Kurland, CAE, Chief Executive Officer, Commission for Case Manager Certification Across industries and professions, we’ve been hearing a lot of talk about how the pandemic requires a new type of leadership. I suppose I agree, but the type of leadership we need today is the same that we’ve needed, and nurses and case managers have been embracing, for years. Here’s a definition of leadership, one I like because it captures the spirit of teamwork so essential to what we do: “Leading is influencing, guiding in a direction, course, action, or opinion.”1 We often think of a leader as the one in charge—a boss. But we all know that not every boss is a leader. And, of course, not every leader is a boss. Case management and nursing leaders guide and influence, facilitating collaboration between the team members—including doctors, social workers, pharmacists, NPs, PAs, etc. There are many different leadership styles. Leadership is complex and informed by individual circumstances. With this in mind, let’s look at six characteristics of nursing and case management leaders in the context of COVID-19. 1. Leaders are visionary—not consumed by the immediate. It’s easy to be overwhelmed by the immediate impact of the COVID-19 crisis. Leaders need to focus on the future as well as the present. In fact, a recent issue of Professional Case Management took this on. The conclusion applies to nurses as well as case managers: That also applies to nurse leaders. 2. Leaders communicate They communicate early and often, using different modes of communication. They collaborate with team members providing input and offering feedback. Leaders promote transparency, alleviating fear. Accept the fact that you may not have the answer for every question; exercise vulnerability, admit what you do not know, obtain the answer and close the loop. Spend appropriate time listening to the team members. 3. Leaders are empathetic In a 2019 Harvard Business Review article, Stanford Professor Jamil Zaki—author of The War For Kindness: Building Empathy in a Fractured World—talks about the relationship between empathy and leadership. He stated that it’s not just that leaders are empathetic; they foster empathy. That’s important because people conform to other’s good and kind behaviors. In other words, empathy is contagious. 4. Leaders are mentors, even when things are uncertain In fact, it’s probably when things are uncertain that mentors are needed the most. Challenges and unprecedented times offer important learning opportunities for mentors and mentees. 5. Leaders are visible. They step up It’s tempting to turn inward and attempt to avoid the challenges. During unpredictable times, leaders need to be present. Nursing and case management leaders confront these challenges. To cite the Professional Case Management article again, That talk of kindness leads to the next point. 6. Leaders embrace self-care and practice compassion for themselves and their teams. They look for signs of burnout and sadness. They recognize when their team members need help, and they facilitate team members' access to these services when needed.4 The Commission for Case Manager Certification has compiled a robust list of resources for those seeking support—or those simply looking for some self-care tools. We’ve also invited some of the nation’s top inspirational speakers to record moments of wisdom to inspire hope and resilience. (See them here.) 7. Finally, leaders are nimble So much in health care is in flux now, from how we work with patients and clients to how we collaborate with our teams. The arrival of a vaccine along with a new administration will bring more changes. Leaders must be able to pivot—and take their teams with them. Actually, it’s less of a pivot and more of a dance. The music keeps changing, but if we listen carefully, we can make sure that we keep dancing the right steps. References 1Leaders: The strategies for taking charge, by Warren Bennis and Burt Nanus. New York: Harper & Row, 1985, 244 pp 2Tahan HM. "Essential Case Management Practices Amidst the Novel Coronavirus Disease 2019 (COVID-19) Crisis: Part 2; End-of-Life Care, Workers' Compensation Case Management, Legal and Ethical Obligations, Remote Practice, and Resilience." Prof Case Manag. 2020;25(5):267-284 3Tahan HM. Op cit. 4Tahan HM. Op cit.
  4. Case management nurses make a positive difference every day. The Commission for Case Manager Certification (CCMC) would like to promote resilience among case managers and nurses during these trying times. Answer one or both of the questions below for a chance to win a share of the $500 in total prizes! It’s as simple as submitting an answer to one or both of the questions in the linked form below. We will select winners and reward a total of $500 in gift cards. It’s that easy. Submit your answers by Oct. 23 at 11:59 PM eastern time. Share Your Story Today! Resilience is the capacity to recover quickly from difficulties—toughness. We invite you to share what you do to maintain resilience or a saying that keeps you going when things get tough. Contest sponsored by: CCMC | Commission for Case Manager Certification
  5. By MaryBeth Kurland, CAE, Chief Executive Officer, Commission for Case Manager Certification Little did we know... At the beginning of the year, I talked to case managers about how, as we enter the decade, we needed to be prepared to face a rapidly changing health care workplace. We knew health care organizations would need case managers with the right skills, training, knowledge and temperament. We just didn’t realize how much they would need them or how soon, given the circumstances we found ourselves in early this year due to the pandemic. CCMs were prepared to step up. And according to our “Checking in with our CCMs” survey during the pandemic, they did—despite personal and financial hardships. It’s been amazing to see them continue to advocate for their clients during these extraordinary events. Prepared for change The health care landscape is always changing. Technological advances such as artificial intelligence and telehealth/telemedicine offer glimpses of incredible possibilities for more efficient health care. Because they are always learning, CCMs understand these developments. It’s not just technological advancements; CCMs bring a unique combination of knowledge, expertise and ethical commitment. But now, CCMs are called to stay abreast of changes that are happening almost weekly. To use what may be the word of the year, 2020 has brought unprecedented challenges. Not just any year COVID-19 has made the need for CCMs more acute. During this pandemic and its eventual aftermath, clients need advocates. A board-certified case manager is the right professional to act in the client’s best interest in this complex and fragmented health care system. It has never been more essential for case managers to be at the top of their game and to be able to work anywhere, both face-to-face and virtually. The CCM credential validates that they are. Time to renew Amid all this upheaval, thousands of CCMs will need to renew their certification this year. That may create yet another burden in what, for many, has been an almost unbearable year. I understand case managers are being faced with difficult choices and are balancing their professional and personal lives. As a result, some CCMs may consider not renewing their certification. As health care continues to change rapidly, five years can make a major difference in the landscape. Maintaining a CCM credential through on-going professional development ensures case managers stay ahead of curve and on the front end of the changes everyone is facing. Examples that have been identified by our recent trends survey include:1 The drive for client-generated data allows tracking everything from medication use to biometric data that can become part of the health record. CCMs will need to be able to weigh the benefits and applicability of a variety of data streams as they create care plans and monitor progress. Digital skills have short shelf lives, so continuous learning is an imperative. Databases of genetic information allow clinicians to better target individualized medications and treatments. Gene therapy—including the associated costs and regulatory delays related to genetic treatments—create ethical challenges CCMs are uniquely positioned to address. We’ve seen rapid advances in technology including the use of artificial intelligence, the increased use of virtual care, complications related to the impact of social determinants of health and a spotlight on patient-centeredness. COVID-19 is accelerating the need to consider how to address these areas when providing care or implementing these processes. The CCM credential demonstrates readiness to take them all on. Recognition Colleagues and employers recognize the value of the CCM. Many of the CCMs that responded to our trends survey reported that obtaining the credential had a positive career impact—improving employment options, advancing professional standing and enhancing personal growth. More than 90% of them have recommended the CCM to other case managers.2 Employers, too, recognize—and pay for—CCMs value. According to the survey, many will pay for the initial exam, and some even pay for renewal.3 Renewal can also be a personal milestone—a tangible achievement in a time of chaos. Each renewal is an opportunity to assess where you are now and where you want to be in five years. Renewal is a way to demonstrate your professionalism and commitment to case management. The pandemic has taken away so much from so many of us. Don’t let your CCM credential slip away. Keep your dashboard updated with CEs you’ve earned and current contact information. It will make things easier when it’s time to renew. We offer many free and low-cost ways to earn CEs, including a new collaboration effective July 1, 2020 with the American Case Management Association that allows courses pre-approved by either organization to be applied towards renewal for both organizations. Your certification is important—to you, your health care team and most of all your clients. NOTE: Because of the current pandemic environment, those who expire November 30, 2020 will have until December 31, 2020 to earn CEs and renew their credential. If you’re not a CCM, have you thought about becoming certified? Check to see if you’re eligible. Or go to ccmcertification.org for COVID and non-COVID resources anyone is welcome to use, most of which are free or low cost. References 1 2020 Focus on Forecasting, Growing and Preparing 2 February 2019 | Growth, Benefits and Value: Insight into Today's CCM 3 2020 Focus on Forecasting, Growing and Preparing
  6. COVID Anxiety and Stress It’s been a difficult few weeks, regardless of your professional background—nursing, social work, disability management or another discipline—or care setting. Clients are growing more anxious, their caregivers more stressed and your colleagues more isolated. In addition to dealing with the pressures associated with COVID-19 at work and tending to the needs of their clients, many case managers are also juggling their own family pressures and obligations at the same time. And yet, there you all are, providing advocacy and support. Making connections. Ensuring clients receive the care they need when they need it. Coordinating care in a strange and confusing time. And I know many case managers are on the front lines of the pandemic, caring for clients and working to keep the rest of us safe. On behalf of the Commission, “Thank you,” and know that we are here for you. Operational Changes While we are all practicing social distancing: we telecommute, and all meetings are conducted remotely; we also continue to maintain regular business hours (8:30 am - 5 pm EDT). Of course, the COVID-19 social distancing requirements have made it necessary for us—like so many other organizations—to make operational changes. To keep you apprised of these changes we have created a dedicated webpage to update you regarding how to get certified and stay certified. Highlights April 2020 CCM exam administration moved to August for those professional case managers who want to get certified: As you may also already know, we have canceled the April CCM exam. Those originally scheduled to take the exam in April are now eligible to do so between Aug. 1 and Sept. 19 as part of an extended testing window. Spring 2020 CCM Renewal window extended so you can stay certified: If your CCM is due to expire May 31, 2020, you will now have until June 30, 2020 to complete the CE requirements and apply for renewal. 2020 New World Symposium: Did you change your attendance from in-person to virtual due to COVID-19? By now, you should have received information on how to access seven complimentary CEs. This gives you the full number of CEs originally offered through the in-person conference. If you haven’t received any notifications, please let us know at ccmchq@ccmcertification.org. Tools to help you cope focused on COVID-19 response podcasts: In our next few podcasts, we’ll discuss ways to manage stress, relieve anxiety, cope with isolation and support caregivers during this pandemic. These ”Take a Listen” podcasts, as well as our library of previous recordings, are available here. Speaking of stress… A stress response can suppress the immune system and contribute to anxiety and depression. The Commission wants to help. Here are a few tips and strategies to help you manage your stress levels. Limit media consumption Uncertainty provides a fertile breeding ground for anxiety, but so can paying too much attention to the coronavirus-related news and social media. While we should all stay informed to stop the spread, it is important to strike a balance and reduce our media consumption. For me, that may mean listening to reliable news sources a couple of times a day and checking www.CDC.gov for updates. For you, it may mean avoiding social media altogether for a couple of days. Find that balance that brings you peace. Breathe Yes, I know. That always seems to be the go-to therapy for stress. But it works! We know breathing exercises, like this one here, help us relax, reduce tension and de-stress. Did you know the breathing center directly influences higher-order brain function? Scientists even know which neural pathway controls this process. (It’s a fascinating read, if you’re interested: Science 31 Mar 2017). Interested in trying some new techniques? WebMD lists several stress-reducing breathing techniques. This Medical News Today article explores “4-7-8 breathing.” Harvard Health discusses how breath control can help “quell errant stress response” and provides guidance on getting started. Consider adding a meditation app to your phone, such as the “Calm” app Practice social distancing, not social isolation We all need to keep our physical distance and wear gloves, masks, etc. But that does not mean we need to live and work in isolation. You may already be using video tools to stay in contact with clients, colleagues and friends. If not, think about setting up a video chat. You could even go old school with a phone call to bridge that gap. Even for the most introverted among us, isolation is unhealthy. So, as the old AT&T commercial says, “Reach out and touch someone.” Just don’t touch them. A note of gratitude Finally, I want to thank every one of you on the front lines of this pandemic. Your fierce compassion and almost-unimaginable courage inspire us all. Words are inadequate, but Fred Rogers came close: “When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.’ To this day, especially in times of ‘disaster,’ I remember my mother’s words and I am always comforted by realizing that there are still so many helpers—so many caring people in this world.” All that’s left to say is, again, “thank you.”
  7. Authored by Vivian Campagna, MSN, RN-BC, CCM, Chief Industry Relations Officer (CIRO) for The Commission for Case Manager Certification Every day, our clients turn to us to help them find their way through a health challenge they or their loved ones are facing. Often, they come to us when they are anxious, scared, confused and not feeling well. Always, they come to us for help in navigating the system. To be the one who will help them make sense of the situation and to support them with whatever decision they make. The satisfaction and pride we feel from being that guiding light or that port in the storm is priceless. But what happens when the shoe is on the other foot? What happens when WE are the ones feeling stressed, anxious, worried about the future? What keeps us going? How do we keep EACH OTHER going? Mentorship can take many forms from the formal developmental programs at school or work, to the support that happens between supervisors and employees, to the informal daily words of encouragement we give to each other -- words matter. We recently sponsored a contest on allnurses.com to see what words matter most. What do we say to help build each other up? What do we say to each other to keep others going? How we are developing others? The response was incredible – we received more than 150 submissions in just over a week! The quotes shared don’t just say something about how much case managers value mentorship. They also say something about what’s most important to us as professionals and as people. We share words of wisdom and encouragement to help each other persevere, take pride in our work and remember our “why” for pursuing this vocation. What quotes do you use to motivate colleagues? Overcoming adversity “Together, we are strong and the work lighter! We have your back!” “Lean in, come alongside, and finish strong!” “When ‘i’ is replaced with ‘we’ even illness can become wellness.” “The bamboo that bends is stronger than the oak that resists” (Japanese proverb). This quote encourages team members to remain resilient and flexible in the challenges that we face daily…being resilient is at the core of a great care manager and we should all work towards instilling this quality in our clients as we facilitate their care and empower them.” “It isn’t just a caseload. There are people behind each number, all who are dealing with challenges in their lives. Be compassionate, be creative in your solutions, but most of all, be human.” “We all understand the importance of asking for help, but those who achieve big things are the ones who accept it when it’s offered” (Simon Sinek). “If it doesn’t challenge you, it won’t change you.” The pride of making a difference “We get to do this!” “To leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition. To know even one life has breathed easier because you have lived. This is to have succeeded.” “You are…the first line of defense, vocal, a warrior, devoted and a mender. You are a case manager.” “Walk in the shoes of those we serve and strike to leave no stone unturned.” “When I think about all the patients and their loved ones that I have worked with over the years, I know most of them don’t remember me nor I them, but I do know that I gave a little piece of myself to each of them and they to me and those threads make up the beautiful tapestry in my mind that is my career in nursing and case management.” What were some words of wisdom or advice you’ve received from a mentor that most influenced you? Don’t stop reaching for your goals “Once you find your mountain, no giant will stop you, no age will disqualify you, no problems will defeat you!” “You will learn more from failure than success. Don’t let it stop you, failure builds character.” “Never let time, distance or money stop you from your goals.” Be kind to yourself “Put your oxygen mask on first in case of an emergency. Remember to take care of yourself. You cannot help others be at their best if you are passed out from lack of oxygen.” “When I was first starting, I was so nervous I would forget a resource or make a mistake. My mentor told me, ‘It’s ok. It’s their first time they’ve seen the show.’ That has helped me in many new situations at work and at home!” “Believe in yourself. You have all it takes.” Remembering your “why” “One of the greatest gifts we can provide someone in a time of need is direction. Being a case manager allows you to simplify a daunting task or circumstances with one step at a time.” “Rejoice in your work. Never lose sight of the nursing leader you are now and the nursing leader you will become.” “You are the voice of the patient who cannot speak for themselves, you are a patient advocate at all times.” I hope that you find these quotes as uplifting and motivating as we did at the Commission. For all who submitted quotes, thank you! For everyone, I hope that you’ll set these aside and use them often. Also, remember that the Commission has many resources that you’ll find useful in your own professional and leadership development—and for helping to develop others. Our next generation of case managers surely will benefit from all the experience, support and words of wisdom we can give them! And in closing, I leave you with my favorite inspirational quote. “At the end of the day, people won’t remember what you said or did, they will remember how you made them feel” (Maya Angelou).
  8. By MaryBeth Kurland, CAE CEO, Commission for Case Manager Certification Over the last few years, we’ve witnessed growing appreciation for board certification, especially from employers. They don’t merely prefer case managers who are board certified; increasingly, they require them: 44 percent of employers require the Board-Certified Case Manager (CCM®) credential, and 58 percent pay for the exam.(1) None of this happens in vacuum: New models of care delivery emphasize care coordination, team-based care, and other case management roles. That’s only part of the picture, though. It ultimately comes down to the clients’ needs: I am convinced the pace and direction of population growth will heighten the need for case managers who are prepared to inform, support and engage. We know: Baby Boomers are aging. An increasing number of chronically ill patients are maintaining an improved quality of life through newly developed drugs and requiring complex, ongoing treatment. More people are on the move, making care coordination more difficult. As a nation, we’re more ethnically, racially and culturally diverse. With an emphasis on patient-centric care, case managers are fueling an information and engagement-focused evolution in healthcare. Professional case managers are in a unique position to enhance the ability of their teams—even their organizations—to deliver culturally competent care to individuals of all ages. Health systems need professionals who can engage with patients, meet them where they are and help them navigate the increasingly complex system. The numbers support the relevance of the CCM. Our recent survey of CCMs found: Salaries are on the rise for those who are board certified, with the majority earning more than $80,000 annually. 88% say certification has had a positive impact on their career. 94% have recommended the CCM to other case managers. 75% of supervisors who are CCMs highly prefer or require the CCM when hiring experienced case managers. At the Commission, we’re working to ensure that the professional case manager’s role is acknowledged as essential to the delivery of quality, cost-effective and efficient care. One of my personal goals is to increase the number of talented people choosing case management as a profession, and who seek certification as a differentiator. Board certification demonstrates that a case manager has the experience and knowledge it takes to advocate for clients with complex challenges, collaborating with peers in today’s team-based care environment. The CCM validates professional readiness and competency. It underscores allegiance to ethical practice – that’s important to employers, clients and other members of the health team. As the only cross-setting, cross-discipline case manager credential for health care and related fields that is accredited by the National Commission for Certifying Agencies, the CCM is the gold standard for case manager excellence. Another important goal is to make the connection for employers and other health care leaders that the CCM credential designates case manager readiness and competency. Employers and other organizations look to care coordination and well-managed care transitions across the continuum as key components to successful client outcomes. The credential’s inter-disciplinary focus enhances every board-certified case manager’s ability to negotiate solutions in concert with others on the team. That’s important for problem-solving as care settings become more integrated. Those three little letters – the CCM behind the board-certified case manager’s signature – represent preparedness to meet today’s challenges and leverage tomorrow’s breakthroughs for improved health outcomes, a better patient experience, smarter spending, and greater professional satisfaction. Are you ready to join over 46,000 board-certified case managers who have a lifelong, fulfilling career they are proud to renew for decades? If the answer is yes, review the eligibility requirements to become a better case manager and to invest in you! (1) All data in this article is from 4,683 responses to the survey, “Health2 Resources and CCMC, Professional and Demographic Characteristics of CCMs” January 2019.
  9. Authored by Vivian Campagna, MSN, RN-BC, CCM, chief industry relations officer (CIRO) for The Commission for Case Manager Certification for CCMC My work as chief industry relations officer at the Commission for Case Manager Certification doesn’t involve day-to-day case management or even supervision of case managers. But it’s funny how being a certified case manager becomes part of your being. As an experienced case manager, I have the ability to help people understand their needs and preferences, navigate through the complicated maze of our health care system and access the resources they need for optimal health. And as a certified case manager, I embody the knowledge, capability and skill required for the role. Friends and colleagues trust me to help them along their path to self-management, self-advocacy and recovery. I am bound by high professional standards and a code of conduct. Those three letters behind my name validate my qualifications to employers, providers and peers. As the Commission approached its 25th anniversary as a certification body for case managers, we sought out seasoned case managers and asked them why, even beyond their retirement years, they maintain the continuing education and renew the credential. What we hear strengthens my personal and professional understanding of the value of the credential to make us a “better case manager, a better YOU.” Today, it’s my desire and my dedication to see a growing, diverse cadre of case managers achieve certification and earn the peer, employer and client respect it engenders. The Commission’s research and commitment to ensure the exam remains practice-based and relevant also supports a health care industry motivated to employ knowledgeable, qualified case managers. That ongoing commitment positively impacts the hopes, dreams and careers of more than 45,000 board-certified case managers. The numbers support the relevance of the CCM. Our recent survey of CCMs found Salaries are on the rise for those who are board certified, with the median salary between $80,000 - $85,000 annually. 88% say certification has had a positive impact on their career. 94% have recommended the CCM to other case managers. Employers recognize the importance of the CCM by paying for the exam or renewal and often requiring the credential. Supervisors who are CCMs highly prefer hiring those who are certified. Are you ready to join the more than 45,000 certified case managers who have a lifelong, fulfilling career they are proud to renew for decades? If the answer is yes, review the eligibility requirements to become a better case manager, a better you!