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Get Certified

Why get certified? Because it makes you a better case manager. It makes you a better you.

The CCM is the largest, oldest and most highly valued credential for case managers. Long recognized by accreditation organizations as a proxy for workforce readiness, its value has expanded as health care evolves to a more patient-centric, coordinated model of care.

Simply put, health care organizations need well-trained, knowledgeable case managers, and the CCM is the standard for the industry and salaries for CCMs continue to rise. The majority of CCMs earn more than $80,000 annually, and salaries have trended upwards for 5+ years. That compares favorably with median salaries for nurses and social workers—the fields in which most case managers are trained. A majority earned salary increases in the past 12 months, too, indicating a strong upward salary trajectory. More than half of CCMs who are executives earn more than $100,000 annually, as do more than a third of CCMs in management roles. 

Benefits of CCM certification extend beyond salary alone:

  • 88% of CCMs say certification has had a positive impact on their career.
  • 94% have recommended the CCM to other case managers.
  • CCMs seek certification to:
    • Improve employment options
    • Advance professional standing
    • Enhance personal growth

The CCM is prized as the mark of case manager excellence, across all health care and health management settings. The CCM is the Exclusive health care case manager credential endorsed by the National Association of Social Workers and the Case Management Society of America;

  • Only cross-setting, cross discipline case manager credential for health care and related fields that is accredited by the National Commission for Certifying Agencies; and
  • Only cross-setting case manager certification validated by a comprehensive job analysis, independently conducted and analyzed by experts.

Employers recognize the value of CCM certification and financially support ongoing professional development, 58% pay for case managers to take the CCM exam, 44% require the credential, and 43% pay for CCM renewal. CCMs who supervise other case managers recognize the value of the credential when hiring—and so do their employers. 

Are you ready to get certified? Call us at (856) 380-6836 or email us today. 

Apply Today!


Employers recognize the value of CCM certification and financially support ongoing professional development, 58% pay for case managers to take the CCM exam, 44% require the credential, and 43% pay for CCM renewal. 

The Commission for Case Manager Certification is the first and largest nationally accredited case management certification organization, credentialing nearly 50,000 professional case managers and disability management specialists.

CCMC's Latest Activity

  1. COVID Anxiety and Stress It’s been a difficult few weeks, regardless of your professional background—nursing, social work, disability management or another discipline—or care setting. Clients are growing more anxious, their caregivers more stressed and your colleagues more isolated. In addition to dealing with the pressures associated with COVID-19 at work and tending to the needs of their clients, many case managers are also juggling their own family pressures and obligations at the same time. And yet, there you all are, providing advocacy and support. Making connections. Ensuring clients receive the care they need when they need it. Coordinating care in a strange and confusing time. And I know many case managers are on the front lines of the pandemic, caring for clients and working to keep the rest of us safe. On behalf of the Commission, “Thank you,” and know that we are here for you. Operational Changes While we are all practicing social distancing: we telecommute, and all meetings are conducted remotely; we also continue to maintain regular business hours (8:30 am - 5 pm EDT). Of course, the COVID-19 social distancing requirements have made it necessary for us—like so many other organizations—to make operational changes. To keep you apprised of these changes we have created a dedicated webpage to update you regarding how to get certified and stay certified. Highlights April 2020 CCM exam administration moved to August for those professional case managers who want to get certified: As you may also already know, we have canceled the April CCM exam. Those originally scheduled to take the exam in April are now eligible to do so between Aug. 1 and Sept. 19 as part of an extended testing window. Spring 2020 CCM Renewal window extended so you can stay certified: If your CCM is due to expire May 31, 2020, you will now have until June 30, 2020 to complete the CE requirements and apply for renewal. 2020 New World Symposium: Did you change your attendance from in-person to virtual due to COVID-19? By now, you should have received information on how to access seven complimentary CEs. This gives you the full number of CEs originally offered through the in-person conference. If you haven’t received any notifications, please let us know at ccmchq@ccmcertification.org. Tools to help you cope focused on COVID-19 response podcasts: In our next few podcasts, we’ll discuss ways to manage stress, relieve anxiety, cope with isolation and support caregivers during this pandemic. These ”Take a Listen” podcasts, as well as our library of previous recordings, are available here. Speaking of stress… A stress response can suppress the immune system and contribute to anxiety and depression. The Commission wants to help. Here are a few tips and strategies to help you manage your stress levels. Limit media consumption Uncertainty provides a fertile breeding ground for anxiety, but so can paying too much attention to the coronavirus-related news and social media. While we should all stay informed to stop the spread, it is important to strike a balance and reduce our media consumption. For me, that may mean listening to reliable news sources a couple of times a day and checking www.CDC.gov for updates. For you, it may mean avoiding social media altogether for a couple of days. Find that balance that brings you peace. Breathe Yes, I know. That always seems to be the go-to therapy for stress. But it works! We know breathing exercises, like this one here, help us relax, reduce tension and de-stress. Did you know the breathing center directly influences higher-order brain function? Scientists even know which neural pathway controls this process. (It’s a fascinating read, if you’re interested: Science 31 Mar 2017). Interested in trying some new techniques? WebMD lists several stress-reducing breathing techniques. This Medical News Today article explores “4-7-8 breathing.” Harvard Health discusses how breath control can help “quell errant stress response” and provides guidance on getting started. Consider adding a meditation app to your phone, such as the “Calm” app Practice social distancing, not social isolation We all need to keep our physical distance and wear gloves, masks, etc. But that does not mean we need to live and work in isolation. You may already be using video tools to stay in contact with clients, colleagues and friends. If not, think about setting up a video chat. You could even go old school with a phone call to bridge that gap. Even for the most introverted among us, isolation is unhealthy. So, as the old AT&T commercial says, “Reach out and touch someone.” Just don’t touch them. A note of gratitude Finally, I want to thank every one of you on the front lines of this pandemic. Your fierce compassion and almost-unimaginable courage inspire us all. Words are inadequate, but Fred Rogers came close: “When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.’ To this day, especially in times of ‘disaster,’ I remember my mother’s words and I am always comforted by realizing that there are still so many helpers—so many caring people in this world.” All that’s left to say is, again, “thank you.”
  2. Authored by Vivian Campagna, MSN, RN-BC, CCM, Chief Industry Relations Officer (CIRO) for The Commission for Case Manager Certification Every day, our clients turn to us to help them find their way through a health challenge they or their loved ones are facing. Often, they come to us when they are anxious, scared, confused and not feeling well. Always, they come to us for help in navigating the system. To be the one who will help them make sense of the situation and to support them with whatever decision they make. The satisfaction and pride we feel from being that guiding light or that port in the storm is priceless. But what happens when the shoe is on the other foot? What happens when WE are the ones feeling stressed, anxious, worried about the future? What keeps us going? How do we keep EACH OTHER going? Mentorship can take many forms from the formal developmental programs at school or work, to the support that happens between supervisors and employees, to the informal daily words of encouragement we give to each other -- words matter. We recently sponsored a contest on allnurses.com to see what words matter most. What do we say to help build each other up? What do we say to each other to keep others going? How we are developing others? The response was incredible – we received more than 150 submissions in just over a week! The quotes shared don’t just say something about how much case managers value mentorship. They also say something about what’s most important to us as professionals and as people. We share words of wisdom and encouragement to help each other persevere, take pride in our work and remember our “why” for pursuing this vocation. What quotes do you use to motivate colleagues? Overcoming adversity “Together, we are strong and the work lighter! We have your back!” “Lean in, come alongside, and finish strong!” “When ‘i’ is replaced with ‘we’ even illness can become wellness.” “The bamboo that bends is stronger than the oak that resists” (Japanese proverb). This quote encourages team members to remain resilient and flexible in the challenges that we face daily…being resilient is at the core of a great care manager and we should all work towards instilling this quality in our clients as we facilitate their care and empower them.” “It isn’t just a caseload. There are people behind each number, all who are dealing with challenges in their lives. Be compassionate, be creative in your solutions, but most of all, be human.” “We all understand the importance of asking for help, but those who achieve big things are the ones who accept it when it’s offered” (Simon Sinek). “If it doesn’t challenge you, it won’t change you.” The pride of making a difference “We get to do this!” “To leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition. To know even one life has breathed easier because you have lived. This is to have succeeded.” “You are…the first line of defense, vocal, a warrior, devoted and a mender. You are a case manager.” “Walk in the shoes of those we serve and strike to leave no stone unturned.” “When I think about all the patients and their loved ones that I have worked with over the years, I know most of them don’t remember me nor I them, but I do know that I gave a little piece of myself to each of them and they to me and those threads make up the beautiful tapestry in my mind that is my career in nursing and case management.” What were some words of wisdom or advice you’ve received from a mentor that most influenced you? Don’t stop reaching for your goals “Once you find your mountain, no giant will stop you, no age will disqualify you, no problems will defeat you!” “You will learn more from failure than success. Don’t let it stop you, failure builds character.” “Never let time, distance or money stop you from your goals.” Be kind to yourself “Put your oxygen mask on first in case of an emergency. Remember to take care of yourself. You cannot help others be at their best if you are passed out from lack of oxygen.” “When I was first starting, I was so nervous I would forget a resource or make a mistake. My mentor told me, ‘It’s ok. It’s their first time they’ve seen the show.’ That has helped me in many new situations at work and at home!” “Believe in yourself. You have all it takes.” Remembering your “why” “One of the greatest gifts we can provide someone in a time of need is direction. Being a case manager allows you to simplify a daunting task or circumstances with one step at a time.” “Rejoice in your work. Never lose sight of the nursing leader you are now and the nursing leader you will become.” “You are the voice of the patient who cannot speak for themselves, you are a patient advocate at all times.” I hope that you find these quotes as uplifting and motivating as we did at the Commission. For all who submitted quotes, thank you! For everyone, I hope that you’ll set these aside and use them often. Also, remember that the Commission has many resources that you’ll find useful in your own professional and leadership development—and for helping to develop others. Our next generation of case managers surely will benefit from all the experience, support and words of wisdom we can give them! And in closing, I leave you with my favorite inspirational quote. “At the end of the day, people won’t remember what you said or did, they will remember how you made them feel” (Maya Angelou).
  3. By MaryBeth Kurland, CAE CEO, Commission for Case Manager Certification Over the last few years, we’ve witnessed growing appreciation for board certification, especially from employers. They don’t merely prefer case managers who are board certified; increasingly, they require them: 44 percent of employers require the Board-Certified Case Manager (CCM®) credential, and 58 percent pay for the exam.(1) None of this happens in vacuum: New models of care delivery emphasize care coordination, team-based care, and other case management roles. That’s only part of the picture, though. It ultimately comes down to the clients’ needs: I am convinced the pace and direction of population growth will heighten the need for case managers who are prepared to inform, support and engage. We know: Baby Boomers are aging. An increasing number of chronically ill patients are maintaining an improved quality of life through newly developed drugs and requiring complex, ongoing treatment. More people are on the move, making care coordination more difficult. As a nation, we’re more ethnically, racially and culturally diverse. With an emphasis on patient-centric care, case managers are fueling an information and engagement-focused evolution in healthcare. Professional case managers are in a unique position to enhance the ability of their teams—even their organizations—to deliver culturally competent care to individuals of all ages. Health systems need professionals who can engage with patients, meet them where they are and help them navigate the increasingly complex system. The numbers support the relevance of the CCM. Our recent survey of CCMs found: Salaries are on the rise for those who are board certified, with the majority earning more than $80,000 annually. 88% say certification has had a positive impact on their career. 94% have recommended the CCM to other case managers. 75% of supervisors who are CCMs highly prefer or require the CCM when hiring experienced case managers. At the Commission, we’re working to ensure that the professional case manager’s role is acknowledged as essential to the delivery of quality, cost-effective and efficient care. One of my personal goals is to increase the number of talented people choosing case management as a profession, and who seek certification as a differentiator. Board certification demonstrates that a case manager has the experience and knowledge it takes to advocate for clients with complex challenges, collaborating with peers in today’s team-based care environment. The CCM validates professional readiness and competency. It underscores allegiance to ethical practice – that’s important to employers, clients and other members of the health team. As the only cross-setting, cross-discipline case manager credential for health care and related fields that is accredited by the National Commission for Certifying Agencies, the CCM is the gold standard for case manager excellence. Another important goal is to make the connection for employers and other health care leaders that the CCM credential designates case manager readiness and competency. Employers and other organizations look to care coordination and well-managed care transitions across the continuum as key components to successful client outcomes. The credential’s inter-disciplinary focus enhances every board-certified case manager’s ability to negotiate solutions in concert with others on the team. That’s important for problem-solving as care settings become more integrated. Those three little letters – the CCM behind the board-certified case manager’s signature – represent preparedness to meet today’s challenges and leverage tomorrow’s breakthroughs for improved health outcomes, a better patient experience, smarter spending, and greater professional satisfaction. Are you ready to join over 46,000 board-certified case managers who have a lifelong, fulfilling career they are proud to renew for decades? If the answer is yes, review the eligibility requirements to become a better case manager and to invest in you! (1) All data in this article is from 4,683 responses to the survey, “Health2 Resources and CCMC, Professional and Demographic Characteristics of CCMs” January 2019.
  4. Authored by Vivian Campagna, MSN, RN-BC, CCM, chief industry relations officer (CIRO) for The Commission for Case Manager Certification for CCMC My work as chief industry relations officer at the Commission for Case Manager Certification doesn’t involve day-to-day case management or even supervision of case managers. But it’s funny how being a certified case manager becomes part of your being. As an experienced case manager, I have the ability to help people understand their needs and preferences, navigate through the complicated maze of our health care system and access the resources they need for optimal health. And as a certified case manager, I embody the knowledge, capability and skill required for the role. Friends and colleagues trust me to help them along their path to self-management, self-advocacy and recovery. I am bound by high professional standards and a code of conduct. Those three letters behind my name validate my qualifications to employers, providers and peers. As the Commission approached its 25th anniversary as a certification body for case managers, we sought out seasoned case managers and asked them why, even beyond their retirement years, they maintain the continuing education and renew the credential. What we hear strengthens my personal and professional understanding of the value of the credential to make us a “better case manager, a better YOU.” Today, it’s my desire and my dedication to see a growing, diverse cadre of case managers achieve certification and earn the peer, employer and client respect it engenders. The Commission’s research and commitment to ensure the exam remains practice-based and relevant also supports a health care industry motivated to employ knowledgeable, qualified case managers. That ongoing commitment positively impacts the hopes, dreams and careers of more than 45,000 board-certified case managers. The numbers support the relevance of the CCM. Our recent survey of CCMs found Salaries are on the rise for those who are board certified, with the median salary between $80,000 - $85,000 annually. 88% say certification has had a positive impact on their career. 94% have recommended the CCM to other case managers. Employers recognize the importance of the CCM by paying for the exam or renewal and often requiring the credential. Supervisors who are CCMs highly prefer hiring those who are certified. Are you ready to join the more than 45,000 certified case managers who have a lifelong, fulfilling career they are proud to renew for decades? If the answer is yes, review the eligibility requirements to become a better case manager, a better you!

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