Passive Hostility Between Workplace Departments

Nurses General Nursing

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Lately, at my workplace, I've noticed some passive hostility between different departments.  Specifically, I feel as if it is especially prevalent amongst the nursing and therapy departments.  

We have a few therapists that I feel are always going out of their way to find trouble.  They are always complaining about what nursing is and isn't doing and reporting any imperfection to upper management Instead of reporting these concerns to me, they usually just go behind my back to my supervisor.  

Yesterday's complaint was that they felt there was too much sitting around and too much friendly conversation between staff members.  I can assure you that although we were sitting sometimes at the nurse's station, work was being completed.  Assessment were getting done and orders were being clarified and entered. There weren't any call lights on during thus time.   I also feel it is ridiculous to complain about occasional socialization or enjoying each other's company, when it's not impacting our work performance and it overall lightens the mood in the workplace. 

Anyone else experienced such a workplace environment? I'm at the point where I don't necessarily want to collaborate with therapy when all they seem to be interested in is stirring up trouble that doesn't exist.  Unfortunately, I feel this is problematic and not in anyone's best interest.  Any ideas on how to reduce hostility in the workplace? 

Specializes in Psych (25 years), Medical (15 years).

"If it ain't broke, don't fix it." -my Dad

There are those of us who are not comfortable without chaos- we need something to fix. We create chaos in order to take the focus off of our own primal pool of pain; it's a diversion technique.

Wendy Kaminer said in her classic book, I'm Dysfunctional, You're Dysfunctional, something along the lines of "One of the most difficult things about finding a good therapist is finding one who has less problems than you have". The therapy field, like nursing, can attract broken people who, subconsciously or not, have a need to fix others, and in the process, have a need to fix themselves.

Elbert Hubbard relayed a concept in his classic book Contemplations that those who are okay with who they are, go about their daily chores working whatever vocation which attracts them. Those who are okay with who they are not the movers and the shakers, they merely TCB.

Having worked in the caregiving field since 1975, I have worked with some who require more assistance than those they serve, to others who can make magic out of manure. And those everywhere in between.

But it all comes down to what a wise therapist/friend once said: "With these oxen we must plow".

"They felt there was too much sitting around and too much friendly conversation between staff members."

Was it more the content of your discussion? Were you having inappropriate conversations? Some nurses think bar talk is appropriate at work ? It's not OK to discuss your Tinder experiences in earshot of patients and families.

Specializes in Geriatrics.

Silver bells, if you are the nursing manager, why not walk straight up to them And ask if there is a problem? Not with hostility, but just ask them “as the nursing manager I want to ensure the best outcomes for the clients, have you specifically noticed anything you believes warrants additional attention ?” 
some people cause drama, I’ve found that if you nip it in the bud early it doesn’t grow. 
letting them sit around and talk about everyone behind their backs fosters a toxic work environment. 
 

Assuming you know who is doing the complaining and have specific examples in case they deny, when I was a charge nurse I did this:

I privately and directly confronted the person doing the complaining. Was professional, didn’t throw anyone under the bus. 
 

It was more of a “I know what you are doing, it’s not OK, next time do __ “ scenario. 
Did it help much? No. But it did let one person know I was on to them. They couldn’t keep their mouth shut and blabbed so it also let other coworkers know I did have boundaries and would confront directly when needed. Not a bad thing. 


I also realized there’s always one in the bunch who likes to tattle, create drama, etc so this person may be like that.
Pick your battles. 
 

This “therapy vs nursing” exists on other units too. Most of the time we appreciate one another but sometimes there is eye rolling by both depts…in the Nicu you’ll hear “speech comes here once a week and thinks their way is the only way this baby can be fed, meanwhile we do four feedings per shift and work three times a week. Suddenly every baby in the Nicu needs therapy consults because they bring in money.”  

I should probably stop now.  See?! Hahaha 

 

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