Things you'd LOVE to be able to tell patients, and get away with it.

Just curious as to what you would say. Mine goes something like this: Nurses Relations Video Nurse Life

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Hi, my name is AngelfireRN, I'll be your nurse tonight.

I am not a waitress, nor am I your slave.

Yelling and hurling obscenities at me will not get you your pain meds any sooner than they are ordered. Nor will having your family member or entourage do the same.

Threatening lawsuits and having umpteen family members camp out in the halls or hold up the nurse's station will not get you preferential treatment.

Physically grabbing me as I go down the hall is NOT a good idea.

I do not give the orders, but I do have to follow/enforce them. This is something that you should take up with your doctor.

No, I will not call him again to ask him for more pain medicine. He has been called twice and has said no both times.

No, I will not give you his number so you can "straighten him out".

No, you are not my only patient, and I highly doubt that you are single-handedly paying my salary. On the off chance that you are, let's talk about a raise.

NO, NO, NO, I most empahatically will NOT come get you when it is time for your next pain shot while you are having a smoke break. I also will not bring it to you in the smoking room. (Have actually said that, I am allergic to cigarettes. I did it once, had an asthma attack, desatted to 83, and turned blue, according to the patient and my charge nurse, after the patient had to help me back to the floor).

No, I don't really care if your family has not eaten all day, they drove here by themselves, they are not sick, and no, I will not call for 6 guest trays. (This of course, is if the patient in question does not need all 6 family members present, and is not at death's door).

No, you may not have 3 six-packs of soda from the kitchen, there are other people that would like a snack, too.

No, they will not open up the kitchen up just for you, at 1 in the morning, because you don't like the snacks we have on the floor.

I could think of hundreds, but those will do for a start. I know it sounds mean, but this is why I got out of bedside nursing. When a hospital becomes the Hilton, I'm gone!

Have fun!

If you can reach the call light that often, you can reach the

1. Kleenex

2. Water

3. Your magazine

4. Snacks

5. Blanket to pull up

6. Miscellaneous

since they are right next to the call light.

Specializes in telemetry, med-surg, home health, psych.

Easttexasnurse31,,,,,,,I cannot stop laughing.....and the pitiful part is,,,I can relate to it all........so, so, sad........what is wrong with people?????

Specializes in NICU, ER.

Easttexasnurse31,,,,,,,I cannot stop laughing.....and the pitiful part is,,,I can relate to it all........so, so, sad........what is wrong with people?????

LOL I say that all the time. Sometimes I think what is wrong with us. :yeah:But we keep coming back.

Specializes in telemetry, med-surg, home health, psych.

yes, we are gluttons for punishment it seems.....

"No, I will not hold your member for you to urinate. Neither one of your hands are broken, nor have you had a stroke."

This is the most common thing for men to want. They ask even when they know that you know they are capable (did it by themselves all day w/the MALE nurse). skeleton.png

Specializes in med-surg, LTC.

believe it or not, when i am not in your room putting your kleenex box at a precisley 43 degree angle from the corner of your overbed table which you are perfectly able to do for yourself, i am not sitting at the nurses' desk reading the paper, waiting for you to beckon me. (unless I pick up a noc shift ;))

Specializes in PCU, *CV, icu, er.

Sidebar: Wow! There are NOC shifts out there where all the RN does is sit at the desk reading the paper with their feet up?!?!? Oh that's right! All the patients are sleeping at night! What was I thinking!!:) "kay I'm done with that now!;)

I'm soooo glad I stumbled on this vent thread because I wholeheartedly agree! I think I've had to take care of all of them. Boy do I Need decompression!

What Makes me so angry is the fact that we are forced to endure all the aforementioned patient mentality/conduct to provide "excellent customer service" If I hear "the customer (pt and extended entourage...)is always right" I'm going to throw up. I love being able to take care of pts and actively/critically participate in helping them get better. That's why we get into nursing isn't it? There is just so much bad behavior on the part of the general population that is preventing us from doing just that!

I blame hospital administrations They are so busy marketing pretty rooms and room service that the fact we are trying to also provide quality medical care is being overlooked. The population appears to be getting programming that says they are allowed to treat medical staff without respect and instead like they are entitled to private handmaids. Why can't administration stand behind staff? Who will advocate for us?!?!? Some of these patients and their hovering, nagging, ignorant, families (venting, venting) need perimeters of behavior enforced. Heaven forbid we do that! I'm not asking for license to be rude to patients but neither should they have such liberty to treat us so shabbily. With such lack of consideration for anyone else but themselves! The most obnocious pt demands so much of our time/attention unnessicarily that it dangerously hinders the safety/care of the rest in our charge! If we were allowed to enforce some realistic perimeters of expectations and behavior when these types of pts (described in all previous messages) the greater majority of both staff and patients would benefit because we would be able to deliver better care and as follows, an overall better experience for all.

Why is the bad behavior of these abusers continually being rewarded and perpetuated by management?!?!?! Why am I forced to walk on eggshells waiting for some crazy lunatic having a temper tantrum to get me fired for doing my job!!

For the love of God WHHHHHHYYYYYYYY!

thanks for listening. I'm done now.

Specializes in Medical.

Come to Ausstralia - there's no "customer care" ethos in the public sector, at least, and visitors who disrespect the staff get told off by the resource nurse, unit manager or clincal coordinator. If they're aggressive they're evicted by security and banned.

There are any number of other faults, but at least I know management has my back if people mistake this for a hotel and object when I correct them.

Specializes in Geriatrics, Cath Lab, Cardiology,Neuro.

I love the ones who after putting their parents in a facility, goes around bossing the staff on how to care for their parents, then complain, then care for their parents by themselves in the facility! If they dont like the facility and how they are being cared for, then take them home!

i just spoke with doctor.....after reviewing your chart, he wants me to prep you for a "stat crainal-analetomy", its the only thing that will cure your condition!

i am trying to see things from your point of view, but i cant seem to get my head that far up my own azz!

you stink! you need to wash your rusty butt!

Specializes in LTC.

I know your mother wants to go to bed. She already told me. There is no need to follow me down the hall. I am dealing with a man who just transferred himself to the toilet. That's why the alarm went off. I can't drop everything and leave him sitting here unattended just to put your mother to bed... SHE understands that- why can't you? And don't you dare waddle down the nurses' station and start bugging them about it. GO HOME. Also, when i do put your mother to bed please don't stand there and watch me like a hawk while I wash her crotch. This room is small and every time I turn around you are standing directly in front of something I need. Again, GO HOOOOOOOOOME.

Specializes in M/S, Travel Nursing, Pulmonary.
"No, I will not hold your member for you to urinate. Neither one of your hands are broken, nor have you had a stroke."

This is the most common thing for men to want. They ask even when they know that you know they are capable (did it by themselves all day w/the MALE nurse). skeleton.png

When I was a CNA, and even now as an RN, I get sent to these types who make requests/advances.

One guy was flirting with the female student nurses, making comments about sponge baths and all. She came and got me. I went in with all the supplies and started giving him a bath. "Hello Mr. Soandso, I'm the CNA assigned to you, I'll be very pleased to do you bath today". He was speechless, didnt use his call bell for the rest of the day.