Need a backbone...

[boulergirl]

Hello everyone,

There's a CNA on day shift I absolutely cannot stand. She makes everyone, including the boss, feel that they're not doing their job. Yesterday morning, I went to the dementia unit to ask her where my co-worker was (I needed to relay a message to her). As soon as I asked her, she just gave me a blank stare as she walked past me. I asked again to see if she heard me. She practically snapped my head off. "Calm yourself down, WOMAN!! You can go look for her yourself. I'm sure you'll find her if you look in the rooms." I did find her, but that woman's sharp tongue and flippant attitude just unnerved me. She is also mean to the other ladies on my shift (11-7). Another person on day shift told me that the boss has already talked to that CNA about her tone of voice. I need to get some assertiveness training or something. I'm getting tired of this woman's rude, condescending treatment of me and my co-workers. :angryfire

[begalli]

I'm getting tired of this woman's rude, condescending treatment of me and my co-workers.

People like this thrive on the fact that you say nothing. Call her on her behavior.

Remember that she's the miserable one. She's only making you miserable...I'm assuming you're not a miserable person :). ANyway, tell her that you've noticed that she seems upset about something. Ask if there's anything she'd like to talk about or if something is on her mind. Be genuine about it.

I had to do this once and you wouldn't believe what was going on in this person's life! It really lightened things up.

Friendliness begets friendliness.