I had a patient today who claimed that I was "dumping" him because I transferred him to a higher level of care.
This is is what I wished I had said, "It is not my job to be friends with my patients. It is my job to take care of you while you are here. To look at everything, even your member, especially if you tell me it hurts and you have a foley. It is my job to advocate for you, to make sure lab comes on time and the provider knows your concerns and mine.
When I finish giving you blood and emptying your drain, I am going to go down the hall and care for a vet with missing front teeth who feels dizzy, alone and afraid, then I am going to care for a bus driver who was in a motor cycle crash, then I am going to discharge a 22 year old kid who was drinking and riding an ATV who has a brain injury and is now going back home to live with his parents. As soon as I finish explaining to this kid and his parents that he cannot be left alone and learn about how they are going to manage this massive life change, the room will be cleaned and I will get another patient. This patient will also get the best care I can provide.
I am a med-surg nurse, I care for everyone whose room number has my name next to it. I am going to do what I think is best for you today, not because I like you or because you are nice, but because it is my job.
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I had a patient today who claimed that I was "dumping" him because I transferred him to a higher level of care.
This is is what I wished I had said, "It is not my job to be friends with my patients. It is my job to take care of you while you are here. To look at everything, even your member, especially if you tell me it hurts and you have a foley. It is my job to advocate for you, to make sure lab comes on time and the provider knows your concerns and mine.
When I finish giving you blood and emptying your drain, I am going to go down the hall and care for a vet with missing front teeth who feels dizzy, alone and afraid, then I am going to care for a bus driver who was in a motor cycle crash, then I am going to discharge a 22 year old kid who was drinking and riding an ATV who has a brain injury and is now going back home to live with his parents. As soon as I finish explaining to this kid and his parents that he cannot be left alone and learn about how they are going to manage this massive life change, the room will be cleaned and I will get another patient. This patient will also get the best care I can provide.
I am a med-surg nurse, I care for everyone whose room number has my name next to it. I am going to do what I think is best for you today, not because I like you or because you are nice, but because it is my job.