Interview Questions

denicke · May 27, 2001

Some of the interview questions we ask @ my facility are:

1)What does good customer service mean to you and give some examples.

2)If you observed unethical behavior by another staff member, what would you do?

3)Tell me about a stressful situation you have encountered and how did you deal with it. What, if anything, would you do differently? (Gives a good idea of what they may consider stressful, how they manage, and can they admit to making mistakes, but learning from them, or do they have their act together)

I think it is a great idea to have staff as well as management interview applicants. We usually try to arrange the unit tour with the staff member and give them some private time for a Q&A session. Good luck.

catalyst · Jun 1, 2001

Originally posted by Speedy1RN:
Looking for some input please! In previous interviews for ER positions, staff from the ER sat in on the interview to ask questions of me along with the director of the ER. At my current job that does not happen and I plan to approach the director with this idea. But it has been a while for me and can't recall some of the questions that were posed to me. So I pose this to you.
What are some questions you think should be asked by the staff in addition to the directors questions?
If you have gone through this process, what questions were asked of you?
Thanks!!!

catalyst · Jun 1, 2001

When I became the manager in my ER I interviewed all the staff using the following questions. I also interview new applicants with these questions.

Emergency Room Questionnaire

1.What role does the emergency room play in community service?

2.What role does the emergency room play in customer service?

3.Do you see the emergency room as a tool to gain community respect for MCHD?

4.How can you affect the community outlook and confidence in our emergency room?

5.What one change in the emergency room could make the biggest difference in customer service?

6.What one area of the emergency room would you be willing to take ownership in?

7.How do you feel about having volunteers help in the emergency room?

8.What role does the emergency doctor play in customer satisfaction?

9.What can we do to enroll the emergency room doctor in increasing customer service?

10.In your opinion, what percentage of emergency room visits relate to:

ØPain

ØSOB

ØDrug seekers

ØPoor judgement

11.How can we make triage work better?

12.What is your feeling about the amount of phone calls received in the emergency room? Is there a way to decrease the amount of calls?

13.What is the best way to keep the emergency rooms stocked?

14.Are we wasting any supplies?

15.Do you have any unanswered questions about patient charges?

16.How do you deal with customer complaints?

17.Do you have any ideas or suggestions that would improve documentation of patient care?

18.How do you feel about taking call?

19.How do you feel about floating to other departments?

20.How do you feel about self-scheduling?

21.Do you have any ideas that could streamline any aspects of the functioning of the emergency room?

Comments:

I have this in Word format if anyone cares to have it.

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Good Luck

eventsnyc · Jun 1, 2001

What were some of your most favorite answers? And the least fav ones?

Thanks, Christina

Atl_John · Jul 1, 2007

While those are awesome questions don't you think quite a few of them are not answerable by the average new grad who is trying to get a job in the ER. How am I supposed to know if you are wasting supplies or how you can better document things in the ER if I've never worked there? Seems a bit....off base. I'm hoping you have a different set of questions for those who have never worked in the ER but maybe had a rotation or some specialty hours in it.

skislalom · Jul 1, 2007

While those are awesome questions don't you think quite a few of them are not answerable by the average new grad who is trying to get a job in the ER. How am I supposed to know if you are wasting supplies or how you can better document things in the ER if I've never worked there? Seems a bit....off base. I'm hoping you have a different set of questions for those who have never worked in the ER but maybe had a rotation or some specialty hours in it.

I'd love some questions (and answers) as well...

Oh, and BTW this thread is 6 years old

Atl_John · Jul 1, 2007

Ohh god, I just earned the dork of the year award. I awoke a 6 yr old thread *smacks self in head*

skislalom · Jul 1, 2007

Ohh god, I just earned the dork of the year award. I awoke a 6 yr old thread *smacks self in head*

Aww don't beat yourself up, it's an interesting topic worth "re-exploring". :yeah:

at least it wasn't a 6 year old debate

Atl_John · Jul 1, 2007

I came across it while trying to find out what sort of interview questions they ask for MSN NP programs. I came across this and thought I'd still read it. :) I didn't even look at the date of the last post. :)

iwanna · Mar 5, 2008

This may be an old thread, but too funnny to see it was six yrs. old. However, it should be a sticky. I just had an interview and think I did okay, but think I gave some stupid answers. On the ride home, I said to myself, "duh"? I want to rewind,go back and give the right answer, after I thought about it. I hate interviews.

I am a very good worker. I would like to go into an interview, and say, "Look, I suck at interviews. But, I am a very good worker, and you won't regret hiring me. I promise that, and you can call my former employer to verify that."

I did give a stupid answer. I realized it on way home. e.g. HOw do handle stress? What do you do when stressed? My reply, "I go walking, I like to go shopping, out to eat, and I enjoy going on computer." What was I thinking!!! I totally answered that wrong, and I didn't even realize until I was thinking about the interview on the way home. Originally, I took the question to mean what do you do when you are stressed, as in having a bad day. Those are things I do when I am having a bad day, and feeling bad. I like to walk off anger. I like to shop when stressed about something, as to put it out of my mind, as I enjoy shopping, and other things that I do as to temporarily forget "my situation".

But, I am sure the question was meant how do you handle stress on the job. Boy, do I feel stupid!

I believe that overall, I did okay. But, some answers were so stupid. I want a re-do. Too bad that I really want this job. I almost want to call her up and say, "Look I know I gave some stupid responses. Please don't hold it against me. I am a very good worker and you won't regret hiring me."

The best that I can do is send a nice thank you note.

Oh well, hindsight is 20/20.

Armygirl7 · Mar 8, 2008

i just had an interview and think i did okay, but think i gave some stupid answers. on the ride home, i said to myself, "duh"? i want to rewind,go back and give the right answer, after i thought about it. i hate interviews.
it's so funny - i just found this website the other day- you'd probably enjoy it and it will help you "let go" of that "cringe" feeling when you think back to what you should have said!! just know you aren't alone - we all do that - and 10 minutes after the important event is over we think of the perfect thing to say. ugh! frustrating!
anyway don't dwell--- i'm sure the interviewer understood that you misunderstood!
good luck, hope you get the job!!!
http://www.jamesedmunds.com/shoulda/
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