How does everyone deal with irritated family members

Nurses General Nursing

Published

EDIT: Too long.

Specializes in retired LTC.

(((LittleBear))).

get the doc to talk to them

by avoiding them and leaving most of the contact to the treating doctor ..

Specializes in critical care, ER,ICU, CVSURG, CCU.

I kill them with kindness

Specializes in Case manager, float pool, and more.

It is always difficult when families are not happy and/or irritable. I usually find being extra kind and listening to them and some education as needed (and within scope of practice) to be helpful some of the time. Most of the time, families want to be listened to and acknowledged.

And by all means if that is not working I get either the charge nurse, management or the doctor involved.

Specializes in ER.

I agree with Crush. I'll ignore their unpleasantness and talk to them as intelligent people, informatively. Usually they come around pretty quickly.

Many people haqve had less than stellar experiences with the healthcare system, including me. Also, there are people with rough manners, but they shouldn't be written off.

Specializes in ER.

I agree with Crush. I'll ignore their unpleasantness and talk to them as intelligent people, informatively. Usually they come around pretty quickly.

Many people haqve had less than stellar experiences with the healthcare system, including me. Also, there are people with rough manners, but they shouldn't be written off.

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