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Home Health DISASTER!! Venting..


I love love my clients that I work for in their home...they have a number of kids all who of which are middle-aged and horrible...the family is very wealthy and none of their children have worked a day in their lives....yeah. Mostly, they never came around but tonight 2 of them came from out of town to visit for a few days for the holidays. One is rude and no people skills but has never really ofended me. But if you know home health you know that only the clients are your job to take care of. But this other daughter calls 2 hours prior to arrival and requests spaghetti and meatballs to be served for dinner...keep in mind its not even our job to feed them...only the clients. So I make handmade, homeade meatballs and the whole thing.. Everyone eats and I put away leftovers thinking she can heat up a plate when she gets in. So she comes in and doesn't achnoweledge except to tell me her bags are in the car....I get them. She sits down at the dinner table and asks where her spaghetti is......I said in the fridge..they ate an hour ago.

then she has me reset the table for her and make her plate. Asks for refills on her coke like I am a maid or waitress!!! OMG!! Then as she finished not one word that it was good or thank you....just wow. She walked away from the table and laid on the couch next to it...leaing all her dishes and trash for me. I was like 'sh she serious?!' I dealt with it andf just got through the night...she was so rude...bad ppl skill and it was just horrible. Families will really take advantage at all costs...and my boss says just wait on her hand and foot as she expects you to..its only for a couple days- we need this client....don't get me started on my boss. So if I say no, there goes my job.


Specializes in Peds/outpatient FP,derm,allergy/private duty. Has 45 years experience.

That's pretty bad alright! I am so glad my agency would never put up with that if family members treated us like domestic servants for the family, whether they are home health aides or licensed nurses. I hope you can find an agency that would back you up on their written policies about the limits of our role to the client/patient's needs!!!

Strange, but when I have worked in the homes of the wealthy, I have usually found them to be super cool, with one exception. I expect that kind of behavior and am prepared to deal with it to the best of my ability because I know how much my employer values the high rollers. But, the truth be told, it is the bottom of the economic ladder that acts that way and I see way too much of that in hh.

Oh, and BTW, miss prissy would not have liked my cooking!


Specializes in PACU, LTC, Med-Surg, Telemetry, Psych. Has 4 years experience.

That is the reason I do not like Home Health...

It is like I have described in previous posts..

They want a CNA, a Waiter, a Chef, a Butler, a Maid, and sometimes a Chauffeur all for the extremely low price of just a CNA.

What is worse is there are no tips... at least when I waited tables, they would break me off a few bucks.


Specializes in Peds/outpatient FP,derm,allergy/private duty. Has 45 years experience.

Oh, and BTW, miss prissy would not have liked my cooking!

haha - or "whoops! What happened to that meatball? I'll just look under th---- whoops! What happened to that plate of pasta? Oh dear! You're wearing a pasta hat! Let me just get that icky sponge from the kitchen. . .the potential mischief is really limitless here. . .lol

to hs90: Next time she does that, hand her a bill for services rendered and state that you work only for the client. :madface: Meanwhile look for a better job from an agency that will back you up and make you feel valued.

I wish it were only that easy....the problem is this, I have worked for two other HH agencies and they were even worse...and at least with this one its like perfect hours, and I LOVE my clients (without their family members) which is MOST of the time and we get our own bedroom to SLEEP in at night.....so its pretty nice...except for when this stuff happens...I have much to much pride to put up with this. I would rather wipe a patients butt than serve her that dang spaghetti!!! Because it would be my job...

I'm going to make lemonade out of that sour, fat, disgusting lemon (clients daughter :) )and use her as only more motivation to keep pushing through school. Nursing school BSN program starts in Jan...cant wait to be an RN... CNA's are so often the bottom of the food chain. :(

Well, it seems that the good outweighs the bad. Just chalk up the bad as payment in order to get the good. Good luck in nursing school.

fuzzywuzzy, CNA

Specializes in LTC. Has 3 years experience.

Wow! I'm sorry that happened to you. I got mad just reading about it.

EEEK! I could not have put up with that I do not think! I would have told her I was NOT her maid!


Specializes in ALS, LTC, Home Health.

I currently work HH and when I took the job I made it perfectly clear with my employer that I do not cook, clean the house or other domestic tasks. I will only do what is required of me in the performance of my duties as a CNA. That is not to say I will not absolutely do those things. But that I do not want it to become a habit and expected. I will prepare the occasional meal and other tasks.

I love my clients as well but would not have put up with the families behavior that you did. I would have let them know in no uncertain terms that I am there for the client and not for them. If they have a problem they can call my boss who happens to own the agency I work for and he would have pulled me out and ended the contract. I have seen him do this on several occasions. There is just to much work here and to many agencies available to worry about it. I can get a job in any agency here because I have developed a reputation of providing great care. Word of mouth is great. I have had some of my clients use other agencies and have that agency try to get me hired with them so that I can care for the client again. It is not uncommon for other agencies to call me for positions even though I do not work for them.

I used to work for a family similar to that here in Orlando. We took care of the parents. ( one who was 90 and the other 86 ) They lived in a gated community on a golf course and the one daughter would come in never empty handed with a drink disguised in her soda cup. The family would come and go, but they were so uppity and treated us like maids. One family member would come over and when you would ask him a question or say goodbye, he would just look at you then keep walking. Now, I know plenty of people with money and they don't behave that way.

The client was even rude, never calling us by our names, but things like...YuuuuHoooo girl..girl in the kitchen, where are you. Hellooooo girl in the back, I need something. Then when people would come over, she would tell them we were there to wait on everyone. $10 an hour to take care of two people with feeding, meds, laundry, bathing the dog every other day because she would feed the Maltese ham, cheese, sloppy joe, waffles, chocolate etc and it pooped everywhere to include their bed.

What I never could understand was how they all acted so uppity, but neither parent had taken a bath in the MONTHS I worked there and the other caregivers told me they had never seen them bathe either. I used to find extra pills in the med trays sometimes. ( I'm guessing it was when the daughter had a little too much to drink ). I finally had to walk away before a disaster happened.

Mom was a diabetic and they allowed her to spray tons of whipped cream on fruit. There were at all times at least 5 cans in the fridge. When I asked why this was, the daughter replied " Well, she's 86, let her eat what she wants".

Oh and when I applied, they came right out and asked me what I looked like. " are you pretty, what color hair do you have, etc" I was like...uh are you asking me if I am black or white, she said oh nooo, Mother is jealous over Dad so we are looking for someone who isn't realy pretty. Now, I'm a pretty smart person, and knowing what I do now about them being racists, I tend to believe they were more wondering my skin color, then my beauty. Might have been a little of both. Never have I been asked what I looked like.

Oh girls..I got more...stay tuned!

omg I don't know if I could put up with that stuff. My clients family is back in town right now for the holidays. I basically just ignore them now. I do not cater to them but they do just leave their dishes wherever they please still...i just leave them there until my actual client starts cleaning up after them. Then I feel guilty and do it. But I am just trying to make a point.....its also like crazy weird to me why they want or need us girls here on the holidays when the kids are all here....its not like they need help bathing or need their butt wiped...they just need someone there to make sure dinner is heated up and that they are safe and take their meds....I got called in last night JUST as christmas dinner was being served at my house....:( people are just cruel.. But their daughters are just LAZY