HIPAA violation?

[BSN-to-MSN, ADN, BSN, RN]

Hello!

There was a "patient satisfaction" tactic implemented in the hospital where I work on the inpatient unit about 3-4 months ago. A patient who has been discharged to home and AOX4, is called 2-3 days post discharge to ask how are they doing and about the stay wit us,

Normally, I would not have a problem with this, but...

...each inpatient nurse is given 1-2 sheets with patient information, and is expected to "familiarize self with patient diagnoses, H&P, discharge summary and medication list before calling the patient". So, basically, find the chart of a discharged patient I have never even taken care of and snoop around it for a while. To me, it's a HIPAA violation. I have been quietly avoiding this practice, tossing the sheets into the HIPAA bin.

What do you think? 

I will add this stems from the "patient experience couches" whom I cannot stand half the time, so I might be biased, haha. 

[JadedCPN, BSN, RN]

Because it is an assigned duty, you have a right to be in the chart so therefore it is not a HIPAA violation.

[Hannahbanana, BSN, MSN]

This is a permitted activity for normal business operations of a healthcare entity, falling under quality improvement. 
What’s a “patient experience couch”?

[amoLucia]

'pt experience COACH'????

[BSN-to-MSN, ADN, BSN, RN]

On 5/12/2021 at 11:13 AM, Hannahbanana said:

What’s a “patient experience couch”?

A person hired to round on patients, shadow workers to suggest and script the narration of care. They literally shadow us every 6 months or so and point out the "improvements" we can do to "elevate" patient experience. 

On 5/13/2021 at 12:51 PM, amoLucia said:

COACH

Yeah, THE most annoying person!

[Hannahbanana, BSN, MSN]

Hey, here's a thought: How about we have somebody who shadows nurses and points out ways to "elevate" the nursing experience?

Since they don't seem to be listening to actual, like, nurses.