This article sums up my belief that "customer service" and healthcare do not mix. It was posted in the General Forum, under a different title, and (at the last minute) I decided to clean it up and submit it as an article. The main point is that people in general don't know what they are asking for when they say healthcare should be more like "customer service". It takes a little bit of imagination to see how this is an ethics problem, but not too much. A strong theme in the article is that customer service industries have liberties available to them that would be considered unethical in healthcare, hence, without using said liberties, it's no longer "customer service".