Topics About 'Customer Service'.

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Found 5 results

  1. "Please tell us your name, hometown, reason for joining the nursing program and clinical experience. Maria, let's start with you." "Maria Sanchez, Milwaukee, WI, I joined because my mother was a nurse and I respect her so much for the job she does, a...
  2. I observed the following clinical scenario several times over the last few months and wonder if it is just episodic events or something more. There is a type of patients who openly abuse acute care system. Such patients have a multitude of chronic co...
  3. SO... Things are more different every day than when I started nursing over ten years ago. The advances and technology I can flow with. Some other things not so well. I have worked ICU, LTAC, Med/Surg, Peds, Oncology, Float, and PACU. No matter what t...
  4. Shortly after having a nice dinner with a couple friends I have not seen for some time, I found myself pondering the flaws in the assertion that healthcare must be "customer service" oriented. My friends, both of whom are, through no fault of their o...
  5. Over the course of my nursing career I have heard endless spiels about "customer service" and "patient satisfaction" and the importance of these two things. What no one really explained was how I fit into that equation or what the ramifications of th...