Topics About 'Patient Satisfaction'.

I was at my workplace earlier this month when my supervisor told me about a volatile situation that was unfolding on a different floor between another nurse and a verbally abusive family member. This particular family member was at the bedside for tw...

I observed the following clinical scenario several times over the last few months and wonder if it is just episodic events or something more. There is a type of patients who openly abuse acute care system. Such patients have a multitude of chronic co...

Shortly after having a nice dinner with a couple friends I have not seen for some time, I found myself pondering the flaws in the assertion that healthcare must be "customer service" oriented. My friends, both of whom are, through no fault of their o...

It's 0700 and the night shift is scrambling to give report as us day-shifters struggle in with our coffee breath and slightly askew hair. Part of the way through the patient history of the terrible triad (coronary artery disease, diabetes, COPD...) I...

Over the course of my nursing career I have heard endless spiels about "customer service" and "patient satisfaction" and the importance of these two things. What no one really explained was how I fit into that equation or what the ramifications of th...

Are you in a unit where your patient satisfaction scores are always a struggle? Look around you, are the nurses satisfied with their job? Nurses go into a job to help care for others, but when staffing ratios are unsafe, documentation takes longer th...

Having worked in multiple healthcare settings, many of us have seen how differently each unit can function. While no two units will be the same naturally, differences can be attributed to many factors, including patient acuity, management style, staf...