giving report to rude nurses

[tolerantgirl]

Last night was the first night I came across a rude nurse during report. First of all, I agreed to stay late for this nurse because she had a flat tire. When I started to give her report, she kept getting on her cell phone and checking text messages. She interrupted me when I started to give her the history and told me " I can read, I can find out the history myself." She rolled her eyes at me during report and wanted to sign the 12 hour chart check before we even went over the orders. She completely dismissed me. I was so angry. What should I do about this or how should I handle this the next time it happens? How can people who are educated be so stupid when it comes down to basic manners you should have learned in kindergarten?

[RGN1]

I would have just gone home & left her my notes!

[vivacious1healer]

Wow. Kudos for having the patience to tolerate her interrupting report with the texting.

I have no tolerance for nursing staff (RNs/CNAs) that have the carry their cell phone around with them while working. If there is need to do so, they probably shouldn't be at work.

[Virgo_RN, BSN, RN]

Many of the night nurses that follow me do not like a long, detailed, in depth report. They just want a quick overview of the highlights, because typically they look everything up for themselves. I tend to be the same way, because I've been burned by incorrect information too many times. How I handle a nurse that doesn't appear to be listening is, I say what I have to say, ask if they have any questions, and go home for the night.

[chicookie, BSN, RN]

Personally I would not tolerate it. Since I write the following shifts report if that how they want to play, I just hand them the sheet, tell the important stuff is highlighted and go my merry way. I know my I did my job and that is all that matters. I wouldn't even let it bother me. Not worth it.

[AOx1]

I would tell the nurse that if he/she is not prepared to take report, you can let the charge/manager know and give report to them, as you have already been waiting. Being to work on time includes being prepared to fulfill your duties as expected.

[NurseNora, BSN, RN]

If you don't ask for what you want, you're less likely to get it. "I'd appreciate it if you didn't check your text messages while I'm trying to give you report" is a simple statement of your wants that doesn't put her down. Perhaps her child wasn't home from school yet when she left and she's worried something has happened. Or she's just thoughtlessly rude. Either way, she knows that it bothers you that she checks texts during your report. How she chooses to respond to that knowledge is something over which you have no control, but it will tell you a lot more about the kind of person she is.