Ok, let's talk a minute about how to handle.....call-in's. We schedule 8 CNA's on our evening shift for 78 residents......last evening we had three people say, oops! I can't come to work, one was legitimate, had been to DR, one had a babysitting problem, one called in with "tonsillitis", she had spent the evening before trying to find someone to work Friday evening for her cuz she wanted to go "out of town"....let me here some of your policies on missing work, please!