When in uniform?!?!?!?!? - page 3
I'm going into my second year of my BSN program in the fall, and have been working as a manager at a coffee shop. And here is my rant, My store is close to a hopital and many nurses (I can see it... Read More
Jun 14, '04Occupation: CCU NRS Joined: May '01; Posts: 1,976; Likes: 89Quote from still ridingwell you certainly seemed to hit a nerve, i guess people do think about cutomer service and or lack of it everywhere we go.oh i completely understand that sometimes my staff might not smile enough or be as nice as they should (or i expect them to be) but this often happens to me as i'm serving saying all my pleases and what not. (i'm on the floor with my staff as much as i can be to show a proper example.
don't get me wrong i'm not trying to put down nursing or trying to break the bong with nurses that i might someday work with. and i don't want mindless smiling, but on the other hand it is also unnessisary to shake your had and look down your nose at me, i don't even expect a smile just please don't glare. and it is not just nurses who do this it is poeple from all walks of life, i just notice the nurses more because it is a career i hope to soon be starting (one year down 3 to go)
this is my rant for the day, thanx for letting my have it. i feel better.
ps you better break the bong before you start nursing lol
just kidding i know it is a typo for bond i assume
Jun 14, '04Occupation: fluffing pillows, bending straws ;O) Joined: May '04; Posts: 83; Likes: 12
Jun 14, '04Occupation: Nurse, of course Specialty: critical care; community health; psych ; Joined: Sep '03; Posts: 2,355; Likes: 621I used to work as a barista at a big name coffee chain. You know the one. I saw so many different personality types and moods. It used to piss me off to have someone come to my counter to order while they were chatting on a cell phone. How are you supposed to communicate friendly customer service with that?
I guess my point is that all customer service jobs require a thick skin. It's no excuse for rudeness, please don't misunderstand. The bar on rude seems to be getting lower and lower. Is it possible that these nurses are so dead tired after working their shift that they were barely able to drive much less carry on a conversation? I have walked into Starbucks in uniform after a 12 hour night shift with the best of intentions but totally unable to crack a smile or utter a friendly greeting because my body is aching with pain and exhaustion from working as a PCT.
Hang in there.
Jun 14, '04Occupation: CCU NRS Joined: May '01; Posts: 1,976; Likes: 89Quote from 2ndgenerationnurseThat is very interesting but to me always begs the question of training/upbringing realted to the cause of such behavior.
example: I had a 50y M Pt with cardiac problems, Hx DM, Seizures, CHF.
The problem is he only had a 4th grade education. He was completely rude, loud, complaning continually about any intrusion when providing care, rated all pain @10/10 and was very difficult to care for.
Thinking about the situation during my shift it finally occurred to me that he actually acted like a 10y old which is basically what he was because his education had stopped at that age. It appeared his emotional age matched what you would expect from a 10 y old.
It makes me wonder about the past 50 years of child rearing and raising and how many people D/T hardships or familial obligation never recieved education and thus have a somewhat stunted emotional as well as social and psychosocial temperament. Perhaps some of the people we take care of have no training beyond simple I want, I need, Me etc.Last edit by CCU NRS on Jun 14, '04
Jun 14, '04Occupation: CCU NRS Joined: May '01; Posts: 1,976; Likes: 89Quote from DayrayIt is definately next level, but it would have to be in the big picture considered Customer Service. I mean as nurses we are trained and educated and do make important decisions that affect lives, but we are serving our Pt's. Our facitlities also must scrape to customer services and advertising. Unfortunately it is becoming more and more a customer service industry. However we can not relent to the old addage "The Customer is Always Right"
I also find it a bit demeaning to characterize what we do as customer service. I like to make patients happy and I like for them to feel taken care of yet this is not customer service it's the nursing process and a holistic approach to healing. Making people happy and meeting their needs is part of caring for the whole person not a corporate customer service statement aimed at getting repeat and referral business ie "can I do anything for you, I have the time". To describe caring for patients as customer service is demeaning nursing as a profession.
http://www.okcnursingtimes.com/speci...urrent&count=0Last edit by CCU NRS on Jun 14, '04
Jun 14, '04Joined: Apr '04; Posts: 213; Likes: 8I'm not asking for a smile but just not nasty comments, I think my mood was mainly arose from 2 nurses that came in and I personally served them and they were rude, impolite and just out nasty. But on the other hand I am in a better mood today, and there are many nice poeple that come in, with several nurses that are regulars that are the nicest poeple ever.
However we can not relent to the old addage "The Customer is Always Right"
just my thought on that saying.
Jun 14, '04Joined: Apr '02; Posts: 38,763; Likes: 16,343I don't buy that poorly educated people are the problem. Some of the WORST most RUDE offenders in my line of work (ob) are the MOST educated and some of the most grateful are actually "lower class" e.g. poorly educated and low on socioeconomic scales. 50 years ago, people dropped out of school right and left to help in family businesses and farming, or some similiar necessity. A modern-day example of so-called school dropouts who are never rude are the Amish. They quit formally educating their children at 8th grade, yet never seem "emotionally stunted" , rude or have that horrible sense of entitlement that so many others today do. They usually make quiet, cooperative and good neighbors and take from the planet only what they need to live a simple life. They are never rude, the ones I have met in my times in Wisconsin and Indiana.
All the folks I talk to in older generations tell me, the rudeness we see today was not a main characteristic of people just a generation or two ago. The sense of entitlement and out and out rudeness on the parts of so many Americans is sickening, despite the fact that as a nation, we are better-educated, better fed and have more conveniences at our fingertips than any time in our history. Maybe, that is the PROBLEM. :angryfireLast edit by SmilingBluEyes on Jun 14, '04
Jun 14, '04Occupation: Nursing Faculty Specialty: 15 year(s) of experience in Trauma,ER,CCU/OHU/Nsg Ed/Nsg Research ; From: US ; Joined: May '02; Posts: 8,317; Likes: 6,285I used to be a Barista, too. I just figured when any of my customers were rude, it was because they needed their coffee (or it was because my old-world, kinda racist boss ticked them off- that was always fun).
I can relate to the person who mentioned rude, uppity people in bookstores, too- what's up with that?
Jun 14, '04Joined: May '04; Posts: 7Quote from SharonMH31Its not running around with a grin on your face here Sharon, but at least smile once in a shift while talking to your nurses or when order them around or share the workload together.So it's not enough that they are professional, hard-working, and organized but they have to run around with a stupid grin on their faces too? I don't mean to pick on you but that strikes me as quite funny.
It seems that the more senior nurses your the more grumpy your are and that really shows in the clinical setting. No wonder nurses eating their youngs.
Jun 14, '04Occupation: Home Health Patient Education Resource Nurse Specialty: 10 year(s) of experience in Hemodialysis, Home Health ; From: US ; Joined: Aug '02; Posts: 21,359; Likes: 7,204Quote from 3rdShiftGuyAnd that's exactly why I'm not leaving these mountains and GENUINELY friendly folk !!!I agree with Vicky. Everyone is rude and impatient. Wait until your a nurse and have to deal with those "customers".
People behind the counter around her are rude too. You can go through a checkout line and not have the checkout person not even look you in the eyes much less speak a word.
Here we still get smiled at, and not a cheshire cat grin, either. The smiles come from the heart, as does the small talk at the coffeeshop counter or the grocerie store or the gas station.
I notice the lack of HEART in other places, too. How ppl have become totally self focused.
When family comes to visit us, they can't get over how genuinely friendly ppl are here. And I choose to reside in the Land of Smiles !
Jun 14, '04Joined: Oct '02; Posts: 60,449; Likes: 16,873
Not to be the devil's advocate. But we have an independent coffee shop where we work and the people working there are so horribly nice. Always smiling and joking with the nurses and of course the sourpuss nurses can't help but respond.
You and your staff may have in your mind "nurses are rude, I don't like waiting on these rude nurses" and subconsiously be giving off bad vibes yourself.
You should do a quiet survey in your mind. How many of the customers are rude, pushy and nasty. Probably a very small amount. Don't let them ruin your day.
Having expectations on how nurses should be and will leave you disappointed.
Jun 14, '04Occupation: Nurse, of course Specialty: critical care; community health; psych ; Joined: Sep '03; Posts: 2,355; Likes: 621Quote from jnettecan we know where the land of smiles is? sounds like somewhere i'd like to be. i love the mountains and am looking to get out of this guilded urban chaos i'm currently in when i graduate.and that's exactly why i'm not leaving these mountains and genuinely friendly folk !!!
here we still get smiled at, and not a cheshire cat grin, either. the smiles come from the heart, as does the small talk at the coffeeshop counter or the grocerie store or the gas station.
i notice the lack of heart in other places, too. how ppl have become totally self focused.
when family comes to visit us, they can't get over how genuinely friendly ppl are here. and i choose to reside in the land of smiles ! :d:d:d
Jun 14, '04Occupation: Home Health Patient Education Resource Nurse Specialty: 10 year(s) of experience in Hemodialysis, Home Health ; From: US ; Joined: Aug '02; Posts: 21,359; Likes: 7,204Quote from rnkittykatyep ! right here in appalachia. blue ridge mtns. of sw va. bordering nc.can we know where the land of smiles is? sounds like somewhere i'd like to be. i love the mountains and am looking to get out of this guilded urban chaos i'm currently in when i graduate.
moved down here from new england some 20 years ago and never looked back.
ppl throw up their hand and wave at you as they drive by... whether they know you or not. if you're stranded with a flat, you can bet your last $$ it won't be but minutes before someone will stop and help you out, drive you to a tire shop... what ever the need might be.
our patients are kind and grateful, always complementing... and bringing us homemade pies, cakes, cobblers, and other goodies !
granted, the wages in this area are not as generous as the smiles.. but hey... remember scrooge? who wants to live like that?