Published
Let us face it two or three calls a day from friends and family lasting 30 to 40 minutes is to much. I am not talking about the person who has an unusual family crisis and who suddenly finds themself on phone more than usual. I am talking about people whose entire lives seem to be in crisis 24 hours a day 7 days a week for years on end. These same individuals take 5 smoke breaks a day and disappear for half hour or 45 mins. each time you send them out to pick up blood or supplies. I hesitate about complaining to managment because I have seen this situations before. Managment totally overreacts and comes down really hard which causes a revolt among employees that don't abuse the situation. Sometimes a word to the wise is sufficient and I did get one person to alter this behavior to acceptable levels. Now I have about 5 other people I got to clue in without making an enemy or starting a war. I have decided taking them on one at a time and tayloring my approach to the individual is the best way to go. Why do I take this approach? Because I am not perfect and there have been times when someone approached me about a behavor in a very lighthearted way and I caught on quick.