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  1. Chicago Tribune 11-10-2002

    Patients suffer as agency shields troubled hospitals

    Clean bills of health are awarded despite deaths, infection outbreaks

    By Michael J. Berens and Bruce Japsen
    Tribune staff reporters

    November 10, 2002

    The nation's most influential health-care regulator frequently serves the interests of the hospital industry over those of the public, giving its seal of approval to medical centers riddled by life-threatening problems and underreporting of patient deaths due to infections and hospital errors.

    The Joint Commission on Accreditation of Healthcare Organizations, based in Oakbrook Terrace, has been empowered by Congress to ensure the quality and safety of hospitals. Operating as a virtual monopoly for monitoring public health care, the commission touts its surveys as an assurance that hospitals are clean, adequately staffed and provide superior care.

    But the Tribune found that the Joint Commission often fails in its role as public guardian. Among the findings:

    - Less than 1 percent of hospitals failed to receive accreditation from the commission in the last 17 years, and some hospitals received high accreditation scores even in the midst of a public health crisis. In Florida this month, Palm Beach Gardens Medical Center retained its high accreditation ranking from the Joint Commission even after federal public health investigators swooped into the hospital and found that patients were in "immediate jeopardy" of harm because of infection-control deficiencies.

    - Hospital inspection dates are announced up to three months in advance, allowing medical centers to quickly upgrade conditions and obtain accreditation. In some instances, medical centers have temporarily hired more nurses and transferred patients to ease overcrowded and unsafe conditions. Additionally, the Joint Commission allows hospitals to choose the patient files that will be reviewed by inspectors.

    - Using a voluntary system of reporting, the Joint Commission vastly underestimates the number of avoidable patient deaths. The organization, for instance, documents just 12 cases of preventable hospital-borne infections since 1995. The Tribune found about 75,000 such deaths in just one year, a figure supported by state and government files. Joint Commission officials acknowledge substantial inaccuracies in their records.

    Accreditation by the Joint Commission is crucial to the financial health of a hospital because it allows facilities to treat federally subsidized Medicare patients. But because of the way the surveys are conducted--with attention often focused on paperwork and administrative issues--accreditation doesn't always translate into quality care.

    For instance, under commission standards, hospitals are required to properly install exit signs for all doors, but the Joint Commission does not check to see if surgeons are properly licensed. Kick plates must be glued, not screwed, to doors, yet no audit is conducted to track patient safety through infection and mortality rates.

    "Their standards are a moving target" and often bear no relationship to patient care, said Gary Mecklenburg, chief executive of Northwestern Memorial HealthCare, parent of Northwestern Memorial Hospital in Chicago.

    Joint Commission officials said that the survey process is not flawless. "We have missed things," acknowledged commission president, Dr. Dennis O'Leary. "These are fallible systems."

    In response to criticism from the federal government and some hospitals, the accreditation process is undergoing a dramatic overhaul, which will include tougher grading standards and heightened focus on patient care, he said. The changes are scheduled to take effect in 2004.

    But O'Leary also defended the Joint Commission, saying it has long been an advocate of life-saving innovations--from enhanced infection control measures to new surgical techniques. The commission, he said, favors voluntary reporting of avoidable patient deaths and confidential survey reports because they are the most effective way to earn the trust and cooperation of hospital officials.

    "We encourage organizations to share information, to share their problems and drive them to improvement versus having them hide them from you and sometimes, honestly, hide it from themselves," O'Leary said.

    Founded 51 years ago

    The Joint Commission was formed in 1951 by a small group of health-care leaders who encouraged adoption of uniform health-care standards. Their lobbying efforts for improved patient care did not go unnoticed.

    In 1965, Congress tapped the group to evaluate and certify hospitals to receive funds from a newly minted Medicare health insurance program earmarked for the elderly and disabled. With its unique federal powers, the Joint Commission quickly assumed a dominant role among a loose network of government public health agencies.

    Increasingly, state public health departments and the U.S. Department of Health and Human Services have turned to the private resources of the Joint Commission. A dozen states, including Illinois, have a five-year backlog of hospital inspections yet to complete, furthering their reliance on the Joint Commission to detect and correct problems.

    The organization now sprawls worldwide from a $30 million headquarters in Oakbrook Terrace, pulling in more than $100 million in revenue annually, primarily from the fees it charges for surveys. The top five executives all earn more than $250,000, with O'Leary's salary now $478,000.

    In addition to accrediting 4,800 hospitals--which provide care to 90 percent of the nation's patients--the organization has expanded its reach to 14,000 other medical facilities, from nursing homes to psychiatric institutions.

    Representatives of the major medical disciplines long have dominated the board that runs the commission. These members are handpicked by the American College of Surgeons, American Medical Association, American Hospital Association, American College of Physicians, American Society of Internal Medicine and the American Dental Association.

    Altogether, members of those organizations make up three-quarters of the current 28-member board. Six remaining seats are selected by the Joint Commission.

    Many in the health-care industry, even critics of the commission, point out that it has contributed to advances in hospital care. But in recent years, the organization has fallen under increasing criticism from consumer watchdog groups and the federal government. In 1999, the Inspector General Office of the U.S. Department of Health and Human Services published four investigative audits of the Joint Commission.

    Federal investigators warned that the Joint Commission's focus was skewed in favor of hospitals, which were the beneficiaries of "collegial" surveys that were "unlikely to detect patterns of substandard care."

    Despite its government-approved role, the Joint Commission exists as a self-regulating tool set up and run by medical professionals to grade other medical professionals.

    "They are bought and paid for by the people they investigate, which is an absolute conflict of interest," said U.S. Rep. Fortney "Pete" Stark of California, ranking Democrat on the House Ways and Means Subcommittee on Health. "It is not a role for hospitals to say we are going to have our own internal auditors. They should be more responsible to us."

    Critics raise questions

    Others wonder whom the accreditation process really benefits.

    "When you set up the game, and game the game, that is preposterous," said Dr. Jack Lord, a former vice president of the American Hospital Association who is an executive at one of the nation's largest health insurers, Humana Inc.

    "The key question is, has accreditation really improved the quality of care?"

    The Joint Commission often has failed to alter a hospital's accreditation when faced with overwhelming evidence that patient care may have been compromised.

    In early 1997, Bridgeport Medical Center in Connecticut was experiencing a crisis. Hospital-borne germs infected dozens of patients. Up to one in five patients contracted antibiotic-resistant germs after open-heart surgery. Dust and flies littered the operating room during surgeries, according to internal hospital records obtained by the Tribune.

    The Joint Commission learned of a potential infection outbreak after receiving complaints filed by a patient. But the organization decided not to visit the hospital or conduct interviews with patients or doctors, hospital and court records show.

    Instead, the Joint Commission reviewed patient files selected and mailed by hospital officials.

    A Joint Commission regional supervisor telephoned the Bridgeport hospital on Feb. 25, 1997, according to a hospital memo.

    "Based on the review, he stated that while they appreciated the information which they have received, that no follow-up was deemed by the Joint Commission to be necessary at this time," according to the memo.

    The Bridgeport hospital had been accredited in June 1996, ranked as one of the top 1 percent best medical centers nationally. It retained a high ranking even after the hospital settled four lawsuits involving patients who contracted infections.

    But during the same month that Joint Commission officials closed their inquiry, state public health investigators conducted a surprise inspection and found myriad patient care and infection control violations, such as failure by surgical assistants to wash hands.

    The hospital initiated dozens of reforms after the state inspection and currently is in compliance with all standards, according to state public health agencies. Infection rates have been reduced to less than 1 percent from a high of 20 percent.

    As the Bridgeport case illustrates, the Joint Commission's rankings are often at odds with findings by state and federal public health agencies.

    The Tribune's computerized review found 2,352 hospitals that had received state or federal citations during 2001 for life-threatening deficiencies after the Joint Commission issued its stamp of approval.

    Joint Commission officials said surveys represent a "snapshot of quality," not guarantees of patient safety. However, new monitoring programs are being adopted to send surveyors into hospitals and require hospitals to self-report problems between inspections, O'Leary said.

    When faced with informing the public or shielding information about a hospital, the Joint Commission's loyalty is clear.

    Last year, Ralph O'Connell, 75, developed a chest infection that spread to his sternum after cardiac surgery at the 204-bed Palm Beach Gardens Medical Center, owned by the Tenet Healthcare Corp.

    He is one of more than 100 patients who filed medical malpractice suits earlier this year against the medical center. The patients contracted infections after cardiac surgery, resulting in 18 deaths, court records show. Almost all the surviving patients, including O'Connell, complained to the Joint Commission.

    Findings not released

    Joint Commission officials said they sent investigators to tour the hospital in August and October 2002. But their findings are withheld from the public. "If we want any modicum of cooperation from the hospitals, they have to feel we're not to put it [investigative findings] right out on the street," O'Leary said.

    Three weeks ago, O'Connell received a thank-you letter from the Joint Commission, but the letter also included this cautionary note: "Please be aware, our current Confidentiality and Disclosure Policy precludes us from providing you with specific results of any complaint violation."

    "It's outrageous," said O'Connell, who is recuperating at his home after six surgeries to remove the infection from his chest. "This infection has destroyed my life, but I'm being treated like I'm the bad guy."

    The Joint Commission referred O'Connell to its Web site to check for any changes in status to Palm Beach Gardens Medical Center. The public can search for accredited hospitals but discern little beyond the facility's overall score--and even then it's unclear what those numbers mean in terms of quality. Palm Beach Gardens achieved 94 out of 100 possible points.

    In late October, inspectors from the federal Centers for Medicare & Medicaid Services staged a surprise inspection at Palm Beach Gardens and declared that uncorrected infection-control deficiencies represented "immediate jeopardy" to patients. The investigators said they were responding to patient complaints of inadequate care.

    Hospital officials say all deficiencies now have been resolved and characterize the patient suits as unjustified.

    O'Leary described the hospital's struggle with infection control as a "serious and very significant problem." However, because problems are corrected, he indicated that the Joint Commission will not alter the hospital's accreditation.

    "There's been no change to the score," O'Connell said. "You would have no idea that anything has ever happened."

    Hospitals try to prepare

    Joint Commission surveys are conducted every three years, and for an average-size hospital the fee is about $40,000.

    With Medicare certification on the line, the stakes are high.

    To bolster chances of receiving a passing grade, hospitals sometimes hire a spinoff consulting business of the Joint Commission itself. The non-profit Joint Commission Resources, which dates back to 1986, offers to help health-care facilities prepare for accreditation and charges about $10,000 for a three-day evaluation.

    Because of the advance notice of inspections, hospitals also have time to temporarily clean up their facilities, which may impress inspectors but does little in the long run for patients if the hospital reverts to its former practices.

    In one instance, a New York hospital hired movers with semitrailer trucks to clean out antiquated and broken down medical equipment that cluttered hallways. The equipment was returned for use on patients after surveyors left, according to a Joint Commission surveyor and confirmed by a hospital executive.

    A Minnesota hospital bought hundreds of new towels and pillows to grace every empty bed, then returned the merchandise after the survey, according to a Midwest surveyor who learned of the purchases by interviewing nurses.

    And a California hospital drilled doctors on Joint Commission standards, including issuing palm cards with statements doctors should deliver if approached by a surveyor. Any doctor who used a statement from the palm card received a $1,000 bonus, according to nurses who were on duty during the survey.

    From the hospitals' perspective, a survey can be a maddening and unpredictable experience. Hospital officials complain that there is lack of training and consistency among surveyors, who may be former hospital executives, nurses and doctors, even retired military officers. Some feel as though they are beholden to the surveyors' whims.

    "I had one surveyor fax over his menu requests in advance, from the kind of steak he wanted to the salad dressing," said a Denver hospital executive who asked not to be identified.

    Still, many in the health-care industry praise the Joint Commission.

    "I think they do a good job and it's getting better," said Larry Boress, executive director of the Chicago Business Group on Health, a business coalition that represents some of the city's largest employers including Sears, Roebuck & Co., Abbott Laboratories, and The Northern Trust.

    As an alternative to the Joint Commission, hospitals can turn to state public health agencies, which charge no fees for accreditation. If the state route is chosen, however, hospitals must be accredited annually, instead of every three years, and full inspection reports are made public.

    But a handful of hospitals are bucking accreditation from the Joint Commission in favor of free state surveys.

    North Country Hospital and Health Center in Vermont allowed its accreditation to expire after deciding the Joint Commission's process didn't improve quality of patient care at the 36-bed facility.

    "When I started as CEO in 1987, the Joint Commission's volume of standards was three-quarters of an inch thick, and we ended up more recently with three-inch notebooks that were the standards," said Sidney Toll, former chief executive of North Country before he retired in June.

    "It was getting overwhelming for us."

    In one such evaluation, Joint Commission surveyors criticized how a kick doorplate was attached to the bottom of a metal door. Surveyors wanted the plate glued, rather than screwed on.

    "They said the screws ruined the integrity of the door, so we had to fill in the holes with fire proofing and glue the plate back onto the door," Toll said. "We wanted to focus on standards that had to do with patient care."

    Although the hospital has no regrets about leaving the Joint Commission, North Country officials said they were worried about how they would be perceived in the industry.

    The hospital has passed every state inspection, and commercial insurance plans continue to provide the hospital with payments as they had under Joint Commission accreditation.

    "It is a scary thing to leave the Joint Commission, because people think there is something wrong with you if you are not accredited by them," North Country's current Chief Executive Officer Karen Weller said. "But that's just not the case."

    The Joint Commission is also losing favor with some health insurance companies and employers that don't see the group as improving quality despite such a vaunted stature.

    Alternatives sought

    Instead of looking to the Joint Commission, business groups and the government are looking for their own answer to holding hospitals accountable by creating their own quality measurements to allow consumers to choose the best medical care providers.

    In a potentially dramatic move, the Bush administration's top Medicare official said he is researching ways that would open hospital accreditation to more organizations.

    "There is no reason why the Joint Commission should have a lifetime monopoly," said Thomas Scully, director of the Centers for Medicare & Medicaid Services in Washington.

    "I just think keeping a lot of competition keeps everybody on their toes."


    Read the complete Unhealthy Hospitals series at

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  3. by   l.rae
    wonder if any one has ever sued JHACO?...maybe it's about time!
  4. by   Peeps Mcarthur

    Thanks for the break from my studies!

    This is one of those old standards that you can rely on. If it's a government appointed program, it will be dysfunctionaly ineffectual in ways never imagined before.

    Now the politicians will all talk about how "this must change!"...............while we're watching.

    I'll bet that in a dark backroom somewhere away from the press, someone is buying a brand new $600 toilet seat with your taxes again.
  5. by   canoehead
    WE all know that JCAHO moniters nothing but the paperwork. Funny it took so long for anyone else to notice, if I was in charge of a health care agency I would want my good work measured, not the number of trees I kill.
  6. by   JonRN
    It's a shame the thing that scared all the big wigs to death and made us prepare months in advance is nothing but a sham. Sometimes I think I have slipped into a parallel universe where chaos rules.
  7. by   CMERN
    Ditto ---JonRn....Wish I could have read this week before last. Before JCAHO did our inspection.(my first to participate in) Then I could have answered any question they asked while knowing their questions and my answers were just going through the motions. I wouldn't have spent so much time growing my self a new gastric ulcer over it...
  8. by   CJM
    This article really tells it like it is. I remember how the hospital I used to work at knew in advance when they were coming (JCAHO)And how things were deceiveingly made to look so wonderful. It was a sham then and appears to be a sham now. Money talks and b***s*** walks,if you've got the money,you'll get the honey.
  9. by   jenac
    Several years ago, I participated in a JCAHO accrediation at a SNF/LTC. I distinctly remeber all the mounds of paperwork-but not much about the actual accrediation process. We had to do these stupid CQI boards and present them to the "surveriors". We had to continuosly recognize "problem" area and set a plan of correction, including continuous monitoring and re-evaluation. There were little things like making sure our electircal equiptment was inspected and tagged once a year. We had to do "customer Satisfaction Surveies", for everyone there at one time or another for rehab. It was a load of crap-and a headache for all of us "lucky" enough to be man-handling a department at the time. My area was rehab, so I guess I was lucky it wasn't nursing, but it was still amazing the crap we had to do-and in the end, it amounted to a hill of beans! It's always amazing how wonderfully perfect life is when a survey is going on. It's no different than when the State comes in. We suddenly have more than enough help-and everything is so spotless and sweet-smelling. The food always looks so great and nobody can B***ch about anything. But once they leave-it's a whole different story! Same joke-different survey.

    Pardon my cynasism-raw sores I guess
    JCAHO is a great thought-but in reality, as this article points out, thoughts and actions are totally different.
  10. by   sharann
    Maybe all hospital employees should file a joint lawsuit..for fraud and mental
    The big J is and always was a joke.
  11. by   K O'Malley
    Never mind that the staffing was at dangerous levels. Our critical care units had one nurse per three patients, often no secretary or nursing assistant. Meds were given late, pt's were drowning in their secretions, rarely turned or fed, but the hospital's documentation was spiffy and they always received accreditation with commendation.
  12. by   RNPD
    Finally, someone has made public what nurses have been saying for years! I salute Mr Berens (and Mr Japson), who tells it like it is-even though I was less than thrilled with the attention grabbing headline last year about nurses killing patients. However, I have since learned that it is usually the paper who writes the headlines, not the reporter and of course the paper wants it sensational!

    I intend to email the reporters with thanks for a well researched and scathing indictment of the sham that calls itself Joint Commission (while extorting their hush money!)
  13. by   oramar
    Buried in an old issue of Nursing 2002(as pro managment as they are I was suprised they even printed it) was a tiny article about a study about JHACO. It said that injuries and errors to patients were MORE likely to happen in joint commission hospitals than non joint commission hospitals. The article actually had a rebutal by head of joint commission. The rebutal sounded very lame. I posted here on the boards about it because I immediately recoginized the significance of the article. Not one person responded or commented. The study was independant of JHACO and showed similar results to what he is saying in above article. They could disband the commission, spend the money on more nurses at the bedside and get better results. PS Sending the article to politicians is good idea.
    Last edit by oramar on Nov 12, '02
  14. by   Agnus
    Are we really surprised by this? Yet patients do think this is the mark of a good hospital.
    What also amazes me is the high marks that poor hospitals get. And I thought our economy was inflated.